Neurology Front Office & Patient Services Lead

Wooster Community Hospital; Wooster (OH); On-site; USD 23,000 - 33,000; Full time

Job summary

Wooster Community Hospital in Wooster, OH is seeking a Patient Services Specialist to ensure smooth front-office operations. You will greet patients, manage scheduling, and maintain accurate records, acting as the touchstone among patients, clinical staff, and providers.

Responsibilities include answering questions, processing insurance forms, and coordinating communications to support efficient patient flow and timely care. Requires strong customer service, organization, and teamwork.

Qualifications

• High School Diploma or GED required.
• AA/AS degree in business admin or similar is a plus.

Responsibilities

• Greet patients and answer routine questions; schedule appointments and maintain records.
• Manage front office in person or by phone; take detailed messages as needed.
• Use practice management software and patient portal to schedule, update files, and remind patients.
• Assist patients with insurance forms and records.

Skills

Active listening

Communication

Multitasking

Flexibility

Time management

Organization

Data entry

Professionalism

Problem solving

Interpersonal skills

Teamwork

Education

High School Diploma or GED

Associate degree in business administration

Job description

Wooster Community Hospital in Wooster, OH is seeking a Patient Services Specialist to ensure smooth front-office operations. You will greet patients, manage scheduling, and maintain accurate records, acting as the touchstone among patients, clinical staff, and providers.

Responsibilities include answering questions, processing insurance forms, and coordinating communications to support efficient patient flow and timely care. Requires strong customer service, organization, and teamwork.