Neurology Call Center Supervisor (Remote)

Mass General Brigham Incorporated; Somerville, Northern (MA, KY); Hybrid; USD 80,000 - 116,000; Full time

Job summary

Mass General Brigham Incorporated is seeking a Neurology Contact Center Supervisor to lead a remote team of specialty schedulers, ensuring patient-centered care and efficient operations in a fast-paced environment.

The role emphasizes coaching, performance monitoring, and collaboration with partners to improve workflows, with a hybrid work model and location at 399 Revolution Drive, Somerville, MA. Strong leadership and call center experience are required.

Qualifications

• Customer Service experience 5-7 years required.
• Call Center experience 3-5 years required.
• Leadership/supervisory experience 2-3 years preferred.
• Proficiency with CRM software and Microsoft Office.

Responsibilities

• Provide ongoing coaching, mentoring, and support to front-line specialty schedulers.
• Foster a positive team environment by promoting open communication, collaboration, and acknowledging achievements.
• Monitor and evaluate team performance, conduct regular reviews, and implement corrective actions as needed.
• Manage day-to-day operations, ensuring productivity and quality standards are met.
• Collaborate with partners to improve workflows and support organizational goals.

Skills

Leadership Experience

Contact Center Operations

Communication Skills

Customer Service

Time Management

Education

High School Diploma or GED

Associate’s Degree in Related Field

Tools

Epic

Calabrio

Finesse

CRM software

Job description

Mass General Brigham Incorporated is seeking a Neurology Contact Center Supervisor to lead a remote team of specialty schedulers, ensuring patient-centered care and efficient operations in a fast-paced environment.

The role emphasizes coaching, performance monitoring, and collaboration with partners to improve workflows, with a hybrid work model and location at 399 Revolution Drive, Somerville, MA. Strong leadership and call center experience are required.