Remote Neurology Contact Center Supervisor

0100 Mass General Brigham Incorporated; Somerville (MA); Hybrid; USD 80,000 - 116,000; Full time

Job summary

Mass General Brigham Incorporated is seeking a Neurology Contact Center Supervisor to lead a remote specialty schedulers team, ensuring patient-centered care in a fast-paced environment.

The role requires strong leadership, contact center expertise, and proficiency with Epic, Calabrio, Finesse, and Microsoft Office. Hybrid work model with a 40-hour week, located in the Greater Boston area and surrounding regions.

Qualifications

• High School Diploma or equivalent; an Associate's degree is preferred.
• 5–7 years of customer service experience required.
• 3–5 years in call center experience required.
• 2–3 years of leadership/supervisory experience preferred.

Responsibilities

• Provide ongoing coaching and support to front-line specialty schedulers.
• Foster a positive team environment by promoting open communication and collaboration.
• Monitor and evaluate team performance, conduct regular reviews, and implement corrective actions.
• Manage day-to-day operations, ensuring productivity and quality standards are met.
• Collaborate with partners to improve workflows and support organizational goals.

Skills

Leadership experience

Contact center operations

Technology knowledge

CRM software

Communication skills

Time management

Problem solving

Education

High School Diploma

Associate's degree

Tools

Epic

Calabrio

Finesse

Microsoft Office

Job description

Mass General Brigham Incorporated is seeking a Neurology Contact Center Supervisor to lead a remote specialty schedulers team, ensuring patient-centered care in a fast-paced environment.

The role requires strong leadership, contact center expertise, and proficiency with Epic, Calabrio, Finesse, and Microsoft Office. Hybrid work model with a 40-hour week, located in the Greater Boston area and surrounding regions.