Medical Call Center Specialist – Remote After Training

2410 Brigham and Women's Physicians Organization, Inc.; Weymouth (MA); Hybrid; USD 37,000 - 52,000; Full time

Job summary

Mass General Brigham in Weymouth, MA is seeking a full-time Call Center Representative to join our multidisciplinary team. You will handle a high volume of inbound calls and deliver prompt, compassionate patient service on site for training, then remotely.

The role requires a high school diploma, 2–3 years of office or call-center experience, and CMAA is a plus. Typical schedule is 40 hours, Monday–Friday, 8:30 AM–5:00 PM, with on-site training during the first three weeks.

Qualifications

• Education High School Diploma or Equivalent required
• Can this role accept experience in lieu of a degree? No
• Licenses and Credentials Certified Medical Administrative Assistant [CMAA] preferred
• Experience Office experience 2-3 years required
• Knowledge, Skills and Abilities: Proficiency with Office Suite; strong communication; time management; organization; ability to manage multiple tasks

Responsibilities

• Schedule appointments
• Answer patient inquiries and provide relevant information
• Handle complaints and troubleshoot issues
• Deliver timely, efficient, and high-quality customer service

Skills

Time management

Phone handling

Written communication

Customer service

Office software

Education

High School Diploma or Equivalent

CMAA preferred

Job description

Mass General Brigham in Weymouth, MA is seeking a full-time Call Center Representative to join our multidisciplinary team. You will handle a high volume of inbound calls and deliver prompt, compassionate patient service on site for training, then remotely.

The role requires a high school diploma, 2–3 years of office or call-center experience, and CMAA is a plus. Typical schedule is 40 hours, Monday–Friday, 8:30 AM–5:00 PM, with on-site training during the first three weeks.