Neuro Clinical Concierge - Night Shift (20h)

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Full medical, dental, and vision plans

Paid time off (PTO)

Tuition reimbursement for you and your

dependents

Employee Referral Program Bonus

Job summary

Johns Hopkins Medicine is seeking a Clinical Customer Service Representative for the Neuro unit. This part-time role (20 hours, night shift) serves as the main contact for patients, families, visitors, and staff, delivering professional and friendly service in a fast-paced environment.

The position supports nursing and administrative staff on the unit, with opportunities to learn clinical and administrative systems while upholding Hopkins policies and procedures.

Qualifications

• High School Diploma or equivalent.
• Minimum 6 months in healthcare or office setting.
• Substantial interpersonal skills to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word; basic presentation and spreadsheet software.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Responsibilities

• Serve as the central point of contact on the care unit for patients, families, visitors and the health care team.
• Provide professional, friendly, and efficient performance in daily duties.

Skills

Interpersonal skills

Customer service

Microsoft Word

Presentation software

Spreadsheet software

Education

High School Diploma or equivalent

Tools

Microsoft Word

PowerPoint

Excel

Job description

Johns Hopkins Medicine is seeking a Clinical Customer Service Representative for the Neuro unit. This part-time role (20 hours, night shift) serves as the main contact for patients, families, visitors, and staff, delivering professional and friendly service in a fast-paced environment.

The position supports nursing and administrative staff on the unit, with opportunities to learn clinical and administrative systems while upholding Hopkins policies and procedures.