Clinical Customer Service Rep - Neuro

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Full medical, dental, and vision plans

Paid time off (PTO)

Tuition reimbursement for you and your

dependents

Employee Referral Program Bonus

Job summary

Johns Hopkins Medicine is seeking a Clinical Customer Service Representative for the Neuro unit. This part-time role (20 hours, night shift) serves as the main contact for patients, families, visitors, and staff, delivering professional and friendly service in a fast-paced environment.

The position supports nursing and administrative staff on the unit, with opportunities to learn clinical and administrative systems while upholding Hopkins policies and procedures.

Qualifications

• High School Diploma or equivalent.
• Minimum 6 months in healthcare or office setting.
• Substantial interpersonal skills to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word; basic presentation and spreadsheet software.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Responsibilities

• Serve as the central point of contact on the care unit for patients, families, visitors and the health care team.
• Provide professional, friendly, and efficient performance in daily duties.

Skills

Interpersonal skills

Customer service

Microsoft Word

Presentation software

Spreadsheet software

Education

High School Diploma or equivalent

Tools

Microsoft Word

PowerPoint

Excel

Job description

Make it happen at Hopkins.

Clinical Customer Service Rep - Neuro

Limited hours – Night shift – 20 hours.

The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and members of the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties. The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff & Administrative staff, all in the effort to meet the needs of the unit, department in accordance to Johns Hopkins Hospital policy and procedures.

The Johns Hopkins Hospital- Zayed 12 West is a 32-bed adult inpatient unit composed of a 8 acute care neuro medical/surgical beds, 12 bed intermediate care brain rescue unit (BRU), and 6 intermediate care beds. The unit includes a Joint Commission-Advanced Certification in its Comprehensive Stroke Center which cares for acute stroke (hemorrhagic and ischemic), transient ischemic attacks, vasculitis, carotid and vertebral dissection, and subarachnoid hemorrhage. You may care for a spectrum of patients with seizures or any disease that would affect the brain or spinal column.

What awaits you:

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents.
• Tell a friend and get paid with our Employee Referral Program Bonus!

Qualifications:

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Important Notices:

***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range: Minimum 18.27/hour - Maximum 21.20/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.