Clinical Care Concierge – Night Shift

Johns Hopkins Hospital; Washington, Baltimore (District of Columbia, MD); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Full medical, dental, and vision plans

Paid time off (PTO)

Tuition reimbursement for you and your

Employee Referral Program Bonus!

Job summary

The Johns Hopkins Hospital is seeking a Clinical Customer Service Associate for the Weinberg ICU (WICU). This full-time, night-shift role supports patients, families and staff, ensuring top-tier customer service in a fast-paced ICU environment.

Ideal candidates bring a high school diploma, at least 6 months in healthcare/office settings, and strong Microsoft Office skills. The position offers competitive benefits and a commitment to inclusive care.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting.
• Substantial interpersonal skills to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word; proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems.

Responsibilities

• Serve as the central point of contact on the care unit for patients, families, visitors and the health care team.
• Provide professional, friendly and efficient performance of daily duties in a fast-paced environment.
• Support Nursing and Administrative staff with information systems and daily tasks.
• Assist with routine unit operations while upholding Johns Hopkins policies.

Skills

Interpersonal skills

Customer service

Learn and adapt systems

Education

High School Diploma or equivalent

6 months in healthcare or office setting

Tools

Microsoft Word

Excel

PowerPoint

Job description

The Johns Hopkins Hospital is seeking a Clinical Customer Service Associate for the Weinberg ICU (WICU). This full-time, night-shift role supports patients, families and staff, ensuring top-tier customer service in a fast-paced ICU environment.

Ideal candidates bring a high school diploma, at least 6 months in healthcare/office settings, and strong Microsoft Office skills. The position offers competitive benefits and a commitment to inclusive care.