Network Training & Development Leader

Baskin-Robbins; Round Lake (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Baskin-Robbins in Round Lake, IL seeks a Network Trainer to execute training and development across the Dunkin/Dunkin-Baskin network, including new product launches, food safety, and franchisee programs.

The role partners with Franchisee Leadership to identify internal talent, ensure managers and crew follow standards, and drive performance through classroom and on-the-job sessions across the brand.

Qualifications

• Associate’s degree in related field or equivalent in education and experience.
• Fluent in English.
• Microsoft Office proficiency.
• Facilitation and presentation skills.
• Written and verbal communication skills.

Responsibilities

• Execute training activities within the network.
• Schedule and facilitate classroom-based learning for the network.
• Conduct New Hire Orientation for restaurant employees.
• Partner with Franchisee Leadership Team with succession planning.
• Create and maintain a people-first culture in the restaurant.
• Monitor, follow up and report training progress.
• Conduct on-the-job training and retraining.
• Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitations guidelines; comply with all applicable laws.
• Ensure Brand standards, recipes and systems are executed.
• Prepare, complete and follow up on action plans for implementing production, productivity, quality and guest service standards and identify systems to drive performance.
• Conduct restaurant assessments.
• Identify and support systems to control costs.
• Ensure tools and systems are in place to roll out new products, systems and processes.
• Support sales goals by tracking results, identifying gaps and recommending solutions.

Skills

Fluent English

Facilitation

Presentation skills

Written and verbal communication

Education

Associate’s degree or equivalent in education and experience

Tools

Microsoft Office

Job description

Baskin-Robbins in Round Lake, IL seeks a Network Trainer to execute training and development across the Dunkin/Dunkin-Baskin network, including new product launches, food safety, and franchisee programs.

The role partners with Franchisee Leadership to identify internal talent, ensure managers and crew follow standards, and drive performance through classroom and on-the-job sessions across the brand.