Network Systems Support Specialist I

Jobtailor

Kentucky

On-site

USD 42,000 - 65,000

Full time

14 days+

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Job summary

Jobtailor in Kentucky seeks an IT network support specialist to handle intermediate technical support for installation, configuration, troubleshooting, and returns. You will be the Tier-1 contact for ADI integrators and will document interactions in internal systems.

The role requires 1–2 years of network install experience, relevant certifications, strong troubleshooting across routing/switching/WAN, and familiarity with IoT and AV technologies. Strong English communication is essential.

Qualifications

1–2 years of professional experience installing and configuring routers, switches, and wireless access points.
Industry certifications: Network+, CCNA, or CCNP; OR Control4 PCNA / Control4 Certified Technician.
Strong troubleshooting aptitude across multiple product categories and technologies.
Familiarity with IoT, home automation, and surveillance technologies.
Excellent English communication, verbal and written.

Responsibilities

Provide intermediate technical support for installation, configuration, troubleshooting, and return processing.
Serve as the first point of contact for ADI professional integrators in the Standard Network queue (Tier-1).
Document customer and partner interactions, troubleshooting steps, and outcomes in internal systems.
Solve network challenges involving addressing, routing, switching, subnetting, multicast networking, VLANs, firewalls, wireless, and WAN technologies.
Use tools such as ping, traceroute, and show commands.
Identify problems in Layer 2 and Layer 3 of the OSI model.
Process product returns while following technical verification protocols.
Provide technical inquiries, installation guidance, troubleshooting, configuration support, and service support for network installations and ADI’s broad product portfolio.