Hybrid Network Support Engineer I

ADI Global Distribution; Charlotte (NC); Hybrid; USD 28,000 - 48,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical and dental benefits

Vision benefits

Pet insurance

401(k) with company match

Paid holidays

Parental leave

Employee discounts

Career progression

Mentoring

Job summary

ADI Global Distribution seeks a Network Technical Support Specialist to assist professional integrators with installation, configuration, troubleshooting, and documentation for a broad product portfolio. The role emphasizes intermediate expertise in routing, switching, VLANs, QoS, and security, with a focus on rapid problem-solving and customer-first service.

The position is hybrid (3 days in-office, 2 remote) and located in the Charlotte area, NC, with industry-standard certifications

Qualifications

• 1-2 years of professional experience installing and configuring network products such as routers, switches, and wireless access points, or relevant experience.
• Industry Certifications: Network+, CCNA, CCNP OR Snap One PCNA & Control4 AP Certification / Control4 Certified Technician
• Strong aptitude for troubleshooting across multiple product categories and technologies.
• Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
• Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
• Exceptional English communication skills, both verbal and written, with a customer-first mindset.

Responsibilities

• Provide intermediate technical support for installation, configuration, troubleshooting, and return processing.
• Act as the initial point of contact for ADI professional integrators in the Standard Network queue (Tier-1).
• Accurately document customer and partner interactions, including troubleshooting steps and outcomes, using standard data entry protocols.
• Manage and solve complex network challenges requiring intermediate skills in routing, switching, VLANs, QoS, and security.
• Process product returns efficiently while ensuring adherence to technical verification protocols.
• Follow standard procedures to address frequently occurring issues, often relying on direct supervision or guidance for resolution.
• Other duties as assigned.

Job description

ADI Global Distribution seeks a Network Technical Support Specialist to assist professional integrators with installation, configuration, troubleshooting, and documentation for a broad product portfolio. The role emphasizes intermediate expertise in routing, switching, VLANs, QoS, and security, with a focus on rapid problem-solving and customer-first service.

The position is hybrid (3 days in-office, 2 remote) and located in the Charlotte area, NC, with industry-standard certifications