Senior IT Field Support — Hardware & Networking

Jobtailor

Maryland

Hybrid

USD 60,000 - 85,000

Full time

14 days+

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Job summary

Jobtailor is seeking an experienced IT support specialist to deliver Tier 2/3 assistance for workstations, servers, and peripherals. You will perform hardware repairs, remote troubleshooting, and site surveys to tailor configurations to user needs.

The role requires strong documentation skills, Windows OS expertise, and the ability to work with vendors on network upgrades. You will train users and collaborate across IT teams to ensure reliable operations.

Qualifications

High school diploma or GED required.
Minimum of 3-5 years of relevant IT experience.
Must possess 8570 Certification; Security+ certification is highly preferred.
Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches.
Demonstrated ability to read, interpret, and apply information from technical manuals and schematics.
Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.
Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.
Familiar with Active Directory security and policies, supporting secure and compliant IT environments.
Proficient in supporting end-users remotely, providing timely and effective technical assistance.

Responsibilities

Deliver Tier 2 and 3 IT support for workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely.
Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.
Conduct site surveys to assess configurations and user requirements.
Prepare detailed documentation and diagrams for transparency and repeatability.
Analyze current and future hardware requirements.
Prepare technical specifications for hardware procurement and installation schedules.
Prepare and deliver site installation and test reports.
Support network upgrade initiatives by installing and configuring new hardware and cabling.
Build and install specialized interconnecting cables for unique site needs.
Train site personnel in proper use and maintenance of hardware.
Maintain and support fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems.
Adhere to SOPs and use ticketing systems for issue tracking and documentation.
Act as a resource for end-user connectivity needs and provide timely support.
Collaborate with IT teams, vendors, and business units to drive projects and continuous improvement.