Network Support Technician - 24x7 Onsite & Remote

Inserso; San Antonio (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Inserso is looking for a Network Support Technician to join their team in San Antonio, Texas. This role involves providing both onsite and remote Tier 2 IT support to ensure minimal downtime for users. Responsibilities include maintaining network devices, supporting end-users, and resolving IT issues.

The ideal candidate must be a U.S. Citizen with at least 1 year of IT support experience and an Associate Degree. Strong troubleshooting skills and the ability to work independently are crucial. The position may require some travel and the ability to work within a law enforcement environment.

Qualifications

• Experience in IT-related support, preferably in a helpdesk role.
• General knowledge of network products and systems.
• Ability to work with minimal supervision.

Responsibilities

• Provide support for LAN and network communication devices.
• Assist in maintaining server configurations and backups.
• Conduct new equipment deployments and provide deployment support.

Skills

Troubleshooting IT issues

Desktop support

Network diagnostics

Customer service

Attention to detail

Education

Associate Degree or equivalent experience

Tools

ServiceNow

Video teleconferencing tools

Job description

Inserso is looking for a Network Support Technician to join their team in San Antonio, Texas. This role involves providing both onsite and remote Tier 2 IT support to ensure minimal downtime for users. Responsibilities include maintaining network devices, supporting end-users, and resolving IT issues.

The ideal candidate must be a U.S. Citizen with at least 1 year of IT support experience and an Associate Degree. Strong troubleshooting skills and the ability to work independently are crucial. The position may require some travel and the ability to work within a law enforcement environment.