24x7 Onsite/Remote Network Support Tech (STAT) – San Antonio

Inserso Corporation; San Antonio (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Inserso Corporation is seeking a Network Support Technician in San Antonio, Texas to provide Tier 2 support onsite and remotely. This role focuses on resolving user IT issues across a variety of services, including hardware and software.

The position requires substantial troubleshooting skills and the ability to operate independently while following established guidelines. Ideal candidates will have an associate degree or equivalent experience and at least one year of IT support experience.

Qualifications

• At least 1 year of IT-related support experience, preferably helpdesk or customer support.
• Comfortable working in a law-enforcement environment.
• Willingness to observe safety protocols.

Responsibilities

• Provide LAN administrator support for installation and configuration.
• Support network-connected devices and troubleshoot IT issues.
• Participate in scheduled after-hours support.

Skills

Troubleshooting desktop issues

Networking knowledge

Teamwork and collaboration

Attention to detail

Ability to work independently

Education

Associate degree or equivalent experience

Tools

ServiceNow

Job description

Inserso Corporation is seeking a Network Support Technician in San Antonio, Texas to provide Tier 2 support onsite and remotely. This role focuses on resolving user IT issues across a variety of services, including hardware and software.

The position requires substantial troubleshooting skills and the ability to operate independently while following established guidelines. Ideal candidates will have an associate degree or equivalent experience and at least one year of IT support experience.