Network Ops & CSR Advisor for Customer Success

CareerPros, LLC; La Porte City (IA); On-site; USD 23,000 - 32,000; Full time

Job summary

Sedona Staffing Services seeks a dependable and customer-focused CSR Support Specialist to join our network operations team in Waterloo/LaPorte City. You will respond to customer inquiries, recommend products and services, and manage tickets with a focus on accuracy and service quality.

The position is full-time, on-site, 8:00 am to 4:30 pm, with a starting pay of $20 per hour, depending on experience. Strong communication and computer skills are essential for success.

Qualifications

• 2+ years of customer service experience.
• Associate’s degree or equivalent experience preferred.
• Strong communication and computer skills.
• Ability to multitask and stay organized.
• Positive attitude and team mindset.

Responsibilities

• Answer calls and respond to customer inquiries
• Recommend products and service solutions
• Process service requests, changes, and troubleshooting tickets
• Maintain accurate customer records
• Deliver friendly, efficient customer service

Skills

Customer service

Communication

Multitasking

Teamwork

Education

Associate degree or equivalent

Tools

Computer skills

Office software

Job description

Sedona Staffing Services seeks a dependable and customer-focused CSR Support Specialist to join our network operations team in Waterloo/LaPorte City. You will respond to customer inquiries, recommend products and services, and manage tickets with a focus on accuracy and service quality.

The position is full-time, on-site, 8:00 am to 4:30 pm, with a starting pay of $20 per hour, depending on experience. Strong communication and computer skills are essential for success.