Hybrid Customer Service Specialist - Impact & Growth

Pella Corporation; Parsippany-Troy Hills (NJ); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Holidays

Sick leave

401k match

Medical plan

Dental plan

Vision plan

HSA/FSAs

Life insurance

Disability insurance

EAP

Tuition reimbursement

Professional development

Hybrid work

Job summary

Pella Corporation in Parsippany, NJ is seeking a Customer Service Representative (CSR) to provide quality support to internal and external customers. The role handles inquiries via telephone, email, web service requests, fax, or in-person interactions, ensuring timely, accurate responses and a customer-focused approach.

This hybrid position reports to the Parsippany regional office Monday through Wednesday and offers remote work Thursday and Friday, with a Monday–Friday 8am–5pm schedule.

Qualifications

• Provide quality customer service to internal and external customers.
• Handle inquiries via phone, email, web service requests, fax, or in-person.
• Ensure timely, accurate, and efficient handling of requests.
• Maintain a customer-focused attitude.

Responsibilities

• Assist customers via multiple channels including phone, email, and in person.
• Process requests accurately and efficiently while maintaining quality.
• Attend to hybrid schedule in Parsippany office and remote days per policy.
• Support internal departments with customer service needs.

Skills

Customer service

Job description

Pella Corporation in Parsippany, NJ is seeking a Customer Service Representative (CSR) to provide quality support to internal and external customers. The role handles inquiries via telephone, email, web service requests, fax, or in-person interactions, ensuring timely, accurate responses and a customer-focused approach.

This hybrid position reports to the Parsippany regional office Monday through Wednesday and offers remote work Thursday and Friday, with a Monday–Friday 8am–5pm schedule.