Customer Service Representative - CSR

Harbor Wholesale; Lacey (WA); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with company match

Vacation, sick time, personal day

Company holidays

Job summary

Harbor Wholesale is hiring a Customer Service Representative to work onsite. You will communicate with customers by phone or email to provide product information, take or cancel orders, and handle complaints. The role requires experience in a computerized environment and a Monday–Friday 8:00AM–4:30PM schedule.

Full-time position with benefits including medical, dental, vision, life and disability insurance, 401k with company match, and paid time off.

Qualifications

• High school diploma or equivalent.
• Two years high-volume customer service in a computerized environment.

Responsibilities

• Handle orders and inquiries via phone or email.
• Enter data and maintain records of customer interactions.
• Resolve issues and refer to supervisor as needed.
• Coordinate with transportation for shipping details.
• Collaborate with team to ensure order accuracy.
• Respond to sales inquiries with product information.

Skills

Computer skills

Multi-tasking

Communication skills

Customer service

Attention to detail

Education

High school diploma

Job description

Overview

CUSTOMER SERVICE REPRESENTATIVE - CSR

Thisonsite corporate positionconfers with customers via telephone or email in order to provide information about products and services, to take orders, cancel orders, or to obtain details of complaints.

Customer service experience required within a computerized environment/office/call center preferred or equivalent.

Schedule: Monday - Friday 8:00AM - 4:30PM

Compensation: Full-time $21-23

Benefits Summary:Harbor offers a full line of benefits including medical, dental, vision, life and disability insurance; 401k retirement program with company match; vacation, sick time, personal day, and company holidays.

Responsibilities

Essential Job Functions and Responsibilities:

• Exchange information with customers relating to orders, pricing and retail sales..
• Resolve customer complaints/requests by performing activities such as order entry, providing product information and availability, retail margin changes and sales history reports.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken.
• Customer contact follow up on issues/complaints.
• Refer unresolved customer grievances to manager for further investigation.
• Respond to sales representative’s inquiries and/or requests for detailed account information.
• Maintain specific designated route/customer base daily to ensure order accuracy including items, quantity, shipping information and ship date, effectively communicating with transportation team.
• Work independently and cooperatively as a team member

Qualifications

Knowledge, Skills, and Abilities:

• Interacting with Computers – Using computers and computer systems (including hardware and software) to enter data and process information accurately
• Ability to multi task performing as CSR phone representative, handling medium to high levels of calls consistently while entering data.
• Ability to provide positive interpersonal/communication telephone skills; active listening, oral comprehension, oral expression, problem sensitivity, critical thinking and social perceptiveness.
• Customer and Personal Service – Knowledge of principles for providing excellent customer service and personal service including customer needs assessment and evaluation of customer satisfaction.
• Selective Attention – The ability to concentrate on a task over a period of time without being distracted.

Education and Experience:

• High school diploma or equivalent
• Two years high volume consecutive customer service experience required within a computerized environment/office/call center preferred or equivalent.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.