Client-Facing CSR: Scheduling, Support & Growth

Western Pest Services; Parsippany-Troy Hills (NJ); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Paid time off

Company paid training

Growth opportunities

Awards and recognition

Job summary

Western Pest Services seeks a dedicated Customer Service Representative for our Parsippany, NJ headquarters. You will be the link between customers and service technicians, coordinating schedules and resolving issues to ensure a smooth experience.

Responsibilities include handling inquiries, maintaining records, supporting collections, and assisting in scheduling service routes. Excellent communication and problem-solving skills are essential in this client-facing role.

Qualifications

• High school degree or equivalent.
• Must be 18 years of age.
• Excellent phone etiquette and friendly, professional demeanor.
• Strong organizational skills and ability to manage multiple priorities.
• Knowledge of MS Office with Word, Excel, Outlook.
• Knowledge of customer service principles and best practices.
• Excellent written and verbal communication.
• Ability to work in a high volume, fast paced environment.

Responsibilities

• Provide exceptional customer service and a quality experience to internal and external clients.
• Prioritize, plan and complete daily tasks, special projects, and assignments.
• Facilitate accounts receivable and collection efforts.
• Manage administrative requests and tasks.
• Provide proactive customer follow-up in a timely manner.
• Deliver accurate service and sales information.
• Maintain accurate records utilizing customer service software applications.
• Respond to leads and referrals.
• Partner with management to manage expectations and meet deadlines.
• Assist in scheduling of service routes.
• Produce accurate and timely reports.
• Ensure that work is complete and results are satisfactory.
• Assist in training of new team members as requested/needed.
• Demonstrate strong attention to detail and accuracy.

Skills

Customer service

Communication

Problem solving

Multitasking

Interpersonal skills

Phone etiquette

Education

High school diploma

Tools

MS Office

Job description

Western Pest Services seeks a dedicated Customer Service Representative for our Parsippany, NJ headquarters. You will be the link between customers and service technicians, coordinating schedules and resolving issues to ensure a smooth experience.

Responsibilities include handling inquiries, maintaining records, supporting collections, and assisting in scheduling service routes. Excellent communication and problem-solving skills are essential in this client-facing role.