Network Operations - CSR Specialist

CareerPros, LLC; La Porte City (IA); On-site; USD 23,000 - 32,000; Full time

Job summary

Sedona Staffing Services seeks a dependable and customer-focused CSR Support Specialist to join our network operations team in Waterloo/LaPorte City. You will respond to customer inquiries, recommend products and services, and manage tickets with a focus on accuracy and service quality.

The position is full-time, on-site, 8:00 am to 4:30 pm, with a starting pay of $20 per hour, depending on experience. Strong communication and computer skills are essential for success.

Qualifications

• 2+ years of customer service experience.
• Associate’s degree or equivalent experience preferred.
• Strong communication and computer skills.
• Ability to multitask and stay organized.
• Positive attitude and team mindset.

Responsibilities

• Answer calls and respond to customer inquiries
• Recommend products and service solutions
• Process service requests, changes, and troubleshooting tickets
• Maintain accurate customer records
• Deliver friendly, efficient customer service

Skills

Customer service

Communication

Multitasking

Teamwork

Education

Associate degree or equivalent

Tools

Computer skills

Office software

Job description

Network Operations - CSR Support Specialist

Location: Waterloo/LaPorte City
Pay: $20.00/hour, based on experience
Schedule: Full-Time, 8-4:30pm

Job Summary

Sedona Staffing Services is seeking a dependable and customer-focused Customer Service Specialist. This role is responsible for responding to customer inquiries, recommending products and services based on customer needs, and delivering exceptional support throughout the customer experience. The ideal candidate will have extensive customer service experience, excellent communication skills, and a proven track record of dependability, punctuality, and professionalism.

Responsibilities

• Answer calls and respond to customer inquiries
• Recommend products and service solutions
• Process service requests, changes, and troubleshooting tickets
• Maintain accurate customer records
• Deliver friendly, efficient customer service

Qualifications

• 2+ years of customer service experience required
• Associate’s degree or equivalent experience preferred
• Strong communication and computer skills
• Ability to multitask and stay organized
• Positive attitude and team mindset

Environment

• Office setting
• Regular phone and computer use
• Occasional lifting up to 30 lbs

Apply / Contact

Sandy
319-332-1070

[e-mail]