Network Automation Tech Support Engineer (Enterprise)

Vultr; Springfield (IL); On-site; USD 41,000 - 55,000; Full time

Job summary

Vultr is seeking a Technical Support Engineer to join our global customer success team. You will provide advanced technical support for Vultr’s cloud products and infrastructure, acting as an escalation point for complex issues and guiding both customers and internal teams to resolution.

You’ll collaborate with customers, system administrators, and engineering to diagnose platform problems, mentor junior staff, and contribute to process improvements and documentation.

Qualifications

• Demonstrated experience in enterprise technical support or a similar advanced support role (3+ years).
• Strong experience working with Linux systems and troubleshooting using command-line tools.
• Experience with enterprise networking concepts and cloud-based environments.

Responsibilities

• Respond to customer inquiries and provide technical guidance for Vultr products and services.
• Act as first responder to platform alerts, assess impact, troubleshoot, and escalate when needed.
• Lead incident analysis, perform root cause investigations, and recommend preventive actions.

Skills

3+ years exp

Linux

Enterprise networking

Cloud/IaaS

Customer service

English

Job description

Vultr is seeking a Technical Support Engineer to join our global customer success team. You will provide advanced technical support for Vultr’s cloud products and infrastructure, acting as an escalation point for complex issues and guiding both customers and internal teams to resolution.

You’ll collaborate with customers, system administrators, and engineering to diagnose platform problems, mentor junior staff, and contribute to process improvements and documentation.