Network Automation Technical Support Engineer

Vultr; Charlotte (NC); Presencial; USD 41.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% premiums for employee health

401(k) with match

Professional development reimbursement

Holidays + PTO + sabbatical

Annual sabbatical every 5 years

Remote office setup stipend

Internet reimbursement

Gym membership

Descripción de la vacante

Vultr is seeking a Technical Support Engineer to join its global Technical Support team, delivering advanced technical support for Vultr product and infrastructure. You will serve as an escalation point, diagnose complex issues, and collaborate with customers and internal teams to resolve platform problems.

You will mentor junior staff, contribute to documentation, and support enterprise environments with a focus on performance, availability, and configuration.

Formación

• 3+ years in enterprise technical support or similar advanced role.
• Experience with Linux systems and CLI troubleshooting.
• Experience with enterprise networking concepts.
• Experience supporting enterprise cloud environments.
• Strong customer service and communication under pressure.
• Ability to work independently in a 24/7 environment.
• Proficient in English.
• Knowledge of GPU service delivery is a plus.

Responsabilidades

• Respond to customer inquiries with technical guidance on Vultr products.
• Act as first responder to platform alerts and incidents.
• Lead incident analysis and root-cause investigations.
• Coordinate with internal teams to resolve outages.
• Develop preventive actions from incident trends.
• Maintain internal documentation and knowledge base.
• Support enterprise customer environments; troubleshoot performance and config.
• Mentor junior team members and set diagnostic standards.
• Participate in 24/7 team-based shifts.

Conocimientos

Enterprise support

Linux troubleshooting

Enterprise networking

Cloud/IaaS support

Customer service

24/7 operations

English proficiency

GPU service knowledge

Descripción del empleo

Vultr is seeking a Technical Support Engineer to join its global Technical Support team, delivering advanced technical support for Vultr product and infrastructure. You will serve as an escalation point, diagnose complex issues, and collaborate with customers and internal teams to resolve platform problems.

You will mentor junior staff, contribute to documentation, and support enterprise environments with a focus on performance, availability, and configuration.