Network Automation Tech Support Engineer (Cloud Infra)

Vultr; Clayton (MO); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

100% company-paid employee medical,-d​

401(k) plan with 100% match up to 4%

Professional Development Reimbursement

11 Holidays + PTO + rollover

Sabbatical every 5 years

Remote office setup stipend

Internet reimbursement

Gym membership reimbursement

Job summary

Vultr is seeking a Technical Support Engineer to join our global Technical Support team. You will provide advanced technical support for Vultr’s products and infrastructure, acting as an escalation point for complex issues and assisting both customers and internal teams in diagnosing platform‑level problems.

You will respond to inquiries, manage incidents, perform root-cause analysis, and contribute to knowledge base documentation while supporting enterprise customer environments in a fast-paced

Qualifications

• 3+ years of experience in enterprise technical support or a similar advanced support role.
• Strong experience with Linux systems and command-line tools.
• Experience with enterprise networking concepts to diagnose platform-level issues.
• Experience supporting enterprise customer environments in a cloud/IaaS context.
• Strong customer service skills and ability to communicate effectively under pressure.
• Proficiency in English.

Responsibilities

• Respond to customer inquiries and provide technical guidance for Vultr products and services, including escalated issues.
• Act as first responder to platform-level alerts and incidents, assess impact, troubleshoot, and escalate as needed.
• Lead complex incident analysis and root cause investigations with recommendations to prevent recurrence.
• Coordinate with system administration, engineering, networking, and other teams to resolve outages.
• Create, update, and maintain internal documentation and knowledge base articles.
• Assist in maintaining enterprise customer environments, troubleshooting performance, availability, and configuration issues.
• Serve as a subject matter expert and set diagnostic standards and best practices for the support function.
• Participate in a 24/7 team-based operations environment with scheduled shifts.

Skills

Enterprise tech support

Linux command line

Networking concepts

Customer service

English proficiency

Tools

Linux

Networking

Job description

Vultr is seeking a Technical Support Engineer to join our global Technical Support team. You will provide advanced technical support for Vultr’s products and infrastructure, acting as an escalation point for complex issues and assisting both customers and internal teams in diagnosing platform‑level problems.

You will respond to inquiries, manage incidents, perform root-cause analysis, and contribute to knowledge base documentation while supporting enterprise customer environments in a fast-paced