Network Automation Engineer – 24/7 Enterprise Support

Vultr; Elm (PA); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical premiums for employee plans

401(k) matching up to 4%

Professional development reimbursement

Holidays + PTO accrual + rollover

Sabbatical after 3/10 years + annual周年

Remote office stipend

Internet reimbursement

Gym membership reimbursement

Job summary

Vultr is seeking a Technical Support Engineer to join our global Technical Support team. You will provide advanced technical support for Vultr’s products and infrastructure, serving as an escalation point and assisting both customers and internal teams in diagnosing and resolving platform issues.

Responsibilities include responding to inquiries, leading incident analysis, coordinating with multiple internal groups, and maintaining knowledge bases to improve team effectiveness.

Qualifications

• 3+ years in enterprise technical support or similar advanced support role (as stated).
• Strong experience with Linux systems and advanced command-line usage.
• Knowledge of enterprise networking concepts to diagnose platform-level issues.
• Experience supporting enterprise customer environments in an infrastructure-as-a-service or cloud context.
• Excellent customer service skills and ability to communicate in high-pressure situations.

Responsibilities

• Respond to customer inquiries and provide technical guidance on Vultr products and services, including escalated issues.
• Act as first responder to platform-level alerts and incidents, assess impact, troubleshoot, and escalate as needed.
• Lead complex incident analysis, perform root cause investigations, and recommend preventive actions.
• Coordinate with system administration, engineering, networking, and other teams to resolve outages.
• Create and maintain internal documentation, knowledge base articles, and support procedures.

Skills

Enterprise tech support

Linux systems

Networking concepts

High-pressure communication

English proficiency

24/7 operations

Tools

Linux command-line tools

Job description

Vultr is seeking a Technical Support Engineer to join our global Technical Support team. You will provide advanced technical support for Vultr’s products and infrastructure, serving as an escalation point and assisting both customers and internal teams in diagnosing and resolving platform issues.

Responsibilities include responding to inquiries, leading incident analysis, coordinating with multiple internal groups, and maintaining knowledge bases to improve team effectiveness.