Network Automation Support Engineer - 24/7 Cloud Infra

Vultr; Tennessee; Sur place; USD 41 000 - 55 000; Plein temps

Avantages offerts par ce poste

100% employee health premiums

401(k) with match

Professional development reimbursement

PTO & sabbatical incentives

Remote office stipend

Internet reimbursement

Gym membership reimbursement

Résumé du poste

Vultr is seeking a Technical Support Engineer to join our global Technical Support team. You will provide advanced technical support for Vultr’s cloud and infrastructure products, serving as an escalation point for complex issues and assisting customers and internal teams in diagnosing and resolving platform problems.

Responsibilities include responding to inquiries, leading incident analyses, coordinating with cross-functional teams, and maintaining documentation.

Qualifications

• 3+ years in enterprise technical support or a similar advanced role.
• Experience with Linux systems and command-line tools.
• Experience supporting enterprise customer environments in cloud/IaaS or similar.
• Strong customer service and communication in high-pressure situations.
• Ability to work 24/7 shifts and manage shifting priorities.

Responsabilités

• Respond to customer inquiries and provide technical guidance on Vultr products.
• Act as a first responder to platform alerts, assess impact, troubleshoot, and escalate as needed.
• Lead incident analysis, perform root cause investigations, and recommend preventive actions.
• Coordinate with system administration, engineering and networking teams to resolve issues.
• Create and maintain internal docs and knowledge base articles.
• Support enterprise customer environments in performance, availability, and configuration issues.
• Serve as escalation point for Technical Support Specialists and set best practices.
• Participate in a 24/7 team-based operations environment and shift coverage as needed.

Connaissances

Customer service

Communication

Linux troubleshooting

Enterprise networking

Independent work

Time management

Outils

Linux CLI

Description du poste

Vultr is seeking a Technical Support Engineer to join our global Technical Support team. You will provide advanced technical support for Vultr’s cloud and infrastructure products, serving as an escalation point for complex issues and assisting customers and internal teams in diagnosing and resolving platform problems.

Responsibilities include responding to inquiries, leading incident analyses, coordinating with cross-functional teams, and maintaining documentation.