Network Automation Support Engineer - Cloud Infra

Vultr; Lansing (MI); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical, dental and vision insurance (

401(k) plan with 100% match up to 4%

Professional Development Reimbursement

11 Holidays + Paid Time Off + rollover

Anniversary sabbatical every 5 years

Remote office setup stipend

Internet reimbursement

Gym membership reimbursement

Job summary

Vultr is seeking a Technical Support Engineer to join its global Technical Support team. You will provide advanced technical support for Vultr’s products and infrastructure, serving as an escalation point for complex issues and supporting both customers and internal teams in diagnosing and resolving platform-related problems.

You will work closely with customers, system administrators, and engineering teams to troubleshoot complex issues, coordinate resolution efforts, and contribute to the

Qualifications

• 3+ years enterprise technical support experience.
• Strong Linux command-line troubleshooting skills.
• Experience with enterprise networking in cloud context.
• Ability to work in a 24/7 operations environment.
• Excellent customer service and communication under pressure.

Responsibilities

• Respond to customer inquiries and provide technical guidance on Vultr products and services, including complex issues.
• Act as a first responder to platform-level alerts and incidents, assess impact, troubleshoot, and escalate as needed.
• Lead incident analysis, perform root-cause investigations, and recommend preventive actions.
• Coordinate with system administration, engineering, networking, and other teams to resolve platform-level problems and outages.
• Document findings, update knowledge bases, and improve support procedures.
• Mentor junior team members and support enterprise customer environments.
• Participate in a 24/7 team-based operations schedule as required.

Skills

Linux systems

Networking concepts

Customer service

English proficiency

Job description

Vultr is seeking a Technical Support Engineer to join its global Technical Support team. You will provide advanced technical support for Vultr’s products and infrastructure, serving as an escalation point for complex issues and supporting both customers and internal teams in diagnosing and resolving platform-related problems.

You will work closely with customers, system administrators, and engineering teams to troubleshoot complex issues, coordinate resolution efforts, and contribute to the