Network Administrator - Onsite/Remote IT Support

Inserso Corporation; Northern (KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Short and Long-Term Disability

Life and AD&D Insurance

401(k)

Company-Paid Holidays

Paid Time Off (PTO)

Job summary

Inserso Corporation is seeking Network Administrators to provide support to DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime.

The Network Administrator reports to a Team Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment.

Qualifications

• U.S. citizenship and DHS eligibility required.
• 5+ years IT-related support experience in large organizations.
• 3+ years enterprise support within a large, complex environment.
• 1+ year lead technical role or supervisory experience.
• Knowledge of software systems, protocols and network devices.
• Willingness to travel as required and pass background checks.

Responsibilities

• Provide LAN administrator support with installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
• Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
• Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots.
• Assist in testing, applying, and maintaining server configurations and related security patches.
• Assist in maintaining and checking the health of systems and backups to include restore testing.
• Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets.
• Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.
• Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.

Skills

U.S. Citizenship

IT support

Enterprise support

Networking fundamentals

ServiceNow

Education

Associate degree or equivalent experience

Tools

ServiceNow

VTC infrastructure

Networking hardware

Job description

Inserso Corporation is seeking Network Administrators to provide support to DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime.

The Network Administrator reports to a Team Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment.