NetSuite Support Analyst: User Success & Data Quality

Hinkley, Inc.; Avon Lake (OH); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

Hinkley, Inc. is seeking a NetSuite Support Analyst to provide first-level support for NetSuite users across the company. You will troubleshoot issues, guide users through orders, invoicing, and purchasing, and escalate complex cases to the NetSuite Administrator.

You will also handle reporting, data maintenance, and system testing, with hands-on exposure to NetSuite administration and SuiteFlow workflows. The role requires a calm, helpful approach and strong NetSuite knowledge.

Qualifikationen

• 3+ years supporting NetSuite users in live production environments.
• Hands-on experience with NetSuite roles, permissions, saved searches, reports, and SuiteFlow.
• Experience with order management, inventory, purchasing, and financial processes in NetSuite.

Aufgaben

• Serve as the main NetSuite contact for users via ticket, email, and phone.
• Troubleshoot access issues, transaction errors, saved searches, reports, and SuiteFlow workflows.
• Manage user administration: password resets and role assignments.
• Guide users through orders, invoicing, inventory, and purchasing; train new users.

Kenntnisse

NetSuite knowledge

First-level support

Excel skills

Clear communication

Ausbildung

Associate or Bachelor's degree in IS/Business/Accounting/Supply Chain

Tools

Zendesk/Jira Service Management

Jobbeschreibung

Hinkley, Inc. is seeking a NetSuite Support Analyst to provide first-level support for NetSuite users across the company. You will troubleshoot issues, guide users through orders, invoicing, and purchasing, and escalate complex cases to the NetSuite Administrator.

You will also handle reporting, data maintenance, and system testing, with hands-on exposure to NetSuite administration and SuiteFlow workflows. The role requires a calm, helpful approach and strong NetSuite knowledge.