NetSuite Support Specialist: Troubleshooting & Enablement

Skalable Tech; Phoenix (AZ); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Flexible career path

Job summary

Skalable Tech is seeking a NetSuite Support Analyst to help customers using NetSuite across finance and operations from our Phoenix, AZ office.

You will clarify issues, investigate transactions and reporting, reproduce problems, and collaborate with functional and technical specialists to resolve and document outcomes. Junior candidates are welcomed with demonstrated practical understanding and strong communication.

Qualifications

• Practical NetSuite knowledge from support, implementation, training or demonstrable exercises.
• Understanding of basic finance or operations workflows and their transaction records.
• A careful troubleshooting approach that distinguishes evidence from assumptions.
• Clear communication, organized follow-up and willingness to ask for specialist review.

Responsibilities

• Clarify support requests, business impact and information needed to investigate.
• Investigate NetSuite transactions, user access, workflows and reporting questions.
• Reproduce issues and document evidence, checks and proposed next steps.
• Coordinate escalations with functional consultants, developers and integration specialists.
• Validate agreed fixes with users and keep support records current.
• Write clear user updates and practical knowledge notes for recurring questions.

Skills

NetSuite knowledge

Troubleshooting

Communication

Support experience

Tools

Saved searches

SuiteFlow

Role permissions

Job description

Skalable Tech is seeking a NetSuite Support Analyst to help customers using NetSuite across finance and operations from our Phoenix, AZ office.

You will clarify issues, investigate transactions and reporting, reproduce problems, and collaborate with functional and technical specialists to resolve and document outcomes. Junior candidates are welcomed with demonstrated practical understanding and strong communication.