Nephrology Patient Concierge: Compassionate Front Desk Advocate

St. Luke’s Health Network, Inc.; Quakertown (Bucks County); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

St. Luke's University Health Network in Quakertown is seeking a Patient Concierge to provide a compassionate, patient-centered experience and drive a patient-centric culture.

The role supports practice-based administrative and patient services, including check-in, scheduling, and addressing patient inquiries. The ideal candidate will have a High School diploma or equivalent and at least 1 year of practice-based healthcare experience, with strong communication and time-management skills and a

Qualifications

• High School graduate or equivalent required.
• Preference given to graduates of administrative training programs.

Responsabilités

• Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions.
• Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling at check-out, point of service payment collection, and addressing patient inquiries.

Connaissances

Communication

Customer service

Time management

Compassion

Empathy

Compliance

Formation

High School diploma or equivalent

Description du poste

St. Luke's University Health Network in Quakertown is seeking a Patient Concierge to provide a compassionate, patient-centered experience and drive a patient-centric culture.

The role supports practice-based administrative and patient services, including check-in, scheduling, and addressing patient inquiries. The ideal candidate will have a High School diploma or equivalent and at least 1 year of practice-based healthcare experience, with strong communication and time-management skills and a