Compassionate Nephrology Patient Concierge

St. Luke’s University Health Network; Quakertown (Bucks County); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

St. Luke's University Health Network is seeking a patient-facing administrative professional to greet and assist patients, manage check‑in and check‑out, verify eligibility, schedule appointments, and collect payments. You will support care teams and ensure smooth patient flow in a busy practice setting.

Ideal candidates have a High School diploma and 1+ year of healthcare front desk experience or administrative training. Strong communication and compassionate service are essential in this role.

Formación

• Excellent communication, facilitation, and presentation skills.
• Focus on compliance and patient privacy.
• Demonstrates continuous growth and service orientation.

Responsabilidades

• Engages patients warmly during all practice-based interactions.
• Performs clerical tasks: check-in/check-out, pre-registration, eligibility verification, scheduling, and payments.
• Provides hands-on support with kiosk check-in and patient inquiries.
• Supports practice operations including mail processing, cash handling, and scanning faxes.
• Collaborates with Access Center and care team for time-sensitive scheduling and clinical inquiries.

Conocimientos

Communication

Interpersonal skills

Time management

Facilitation

Educación

High School diploma

Administrative training program (preferred)

Herramientas

MyChart education

Descripción del empleo

St. Luke's University Health Network is seeking a patient-facing administrative professional to greet and assist patients, manage check‑in and check‑out, verify eligibility, schedule appointments, and collect payments. You will support care teams and ensure smooth patient flow in a busy practice setting.

Ideal candidates have a High School diploma and 1+ year of healthcare front desk experience or administrative training. Strong communication and compassionate service are essential in this role.