Neighborhood Services Process & Outreach Analyst

Town of Addison; Addison (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

The Town of Addison seeks a capable administrative professional to support Neighborhood Services. Under the Assistant Director, you will improve department processes, assist with permit workflows in Energov and PetPoint, manage records, and respond to residents and businesses with tact.

This exempt role involves coordinating outreach with Marketing, building partnerships, presenting at community events, and supporting grant programs and rental registrations.

Qualifications

• Bachelor’s Degree in Public Administration, Business Management, Urban Planning, or related field; Master’s preferred.
• 1–3 years of related internship/part-time/full-time experience preferred; OR
• An equivalent combination of education, training, and experience.

Responsibilities

• Develop business process improvements for department programs with division managers.
• Assist in developing workflows in Energov and PetPoint for case management.
• Support records management and responses to open records requests.
• Gather data, conduct research, perform detailed analyses, and prepare documents.
• Respond to information requests from residents, businesses, and stakeholders.
• Coordinate with Marketing and Communications to create outreach materials and collateral.
• Establish relationships with community stakeholders to raise awareness and engagement.
• Present at community meetings, fairs, and events when appropriate.
• Assist with Rental and Lodging Registration and Inspection program administration.

Skills

Public administration knowledge

Communication skills

Community outreach

Data analysis

Project management

Records management

Data gathering & research

Education

Bachelor’s Degree in Public Administration/Urban Planning/Business Management

Master’s Degree preferred

Equivalent combination of education/experience

Tools

Energov

PetPoint

Job description

The Town of Addison seeks a capable administrative professional to support Neighborhood Services. Under the Assistant Director, you will improve department processes, assist with permit workflows in Energov and PetPoint, manage records, and respond to residents and businesses with tact.

This exempt role involves coordinating outreach with Marketing, building partnerships, presenting at community events, and supporting grant programs and rental registrations.