Resident Services & Operations Specialist

AMLI Residential; Town of Vermont (WI); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Year-end bonus

Rental discount at AMLI communities

PTO - 20 days + 9 holidays

Medical, Dental and Vision Coverage

401(k) Company Match

Tuition Reimbursement

Wellness programs

Job summary

AMLI Residential is seeking a Resident Service Specialist to join our new Resident Service Group at the Addison corporate office. The role is on a Monday–Friday schedule, with strong encouragement for Assistant Property Managers, Property Bookkeepers, and Leasing Consultants to apply.

You will manage resident accounts, maintain records, utilize Entrata for operations, generate reports, and support community relations, retention programs, and vendor coordination.

Qualifications

• Two years related experience and/or training or an equivalent combination of education and experience.
• GED required; a Bachelor's degree is a plus.
• Entrata experience is required.

Responsibilities

• Ensure timely management of resident accounts, including rent collections, evictions, utility bills, delinquencies, renewals, and move-outs.
• Maintain accurate resident records, including lease documents, inspection forms, notices, move-out statements, and other administrative forms. Assist in the generation and execution of lease documents.
• Complete tasks and monitor activity on Entrata, including inspections, resident contacts, and calendar management. Audit information to ensure the accuracy of records/charges.
• Generate reports and complete checklists as required.
• Support financial management processes by monitoring billing and check requests.
• Direct Corporate providers to pricing and portal functionalities such as service requests and payments.
• Ensure efficient and courteous response to all resident requests and assist in resident relations.
• Assist in designing a resident retention program and community events.

Skills

Entrata experience

Bilingual Spanish/English

Education

GED

Bachelor’s degree preferred

Tools

Entrata

Job description

AMLI Residential is seeking a Resident Service Specialist to join our new Resident Service Group at the Addison corporate office. The role is on a Monday–Friday schedule, with strong encouragement for Assistant Property Managers, Property Bookkeepers, and Leasing Consultants to apply.

You will manage resident accounts, maintain records, utilize Entrata for operations, generate reports, and support community relations, retention programs, and vendor coordination.