Navigate360 Student Support Assistant (4) - Roxbury Community College

Roxbury Community College; Boston (MA); On-site; USD 21,000 - 25,000; Part time

Job summary

Roxbury Community College (RCC) on-campus is seeking a Navigate360 Student Support Assistant to help students access Navigate360 and RCC resources, provide peer-facing tech support, and assist with workshops and engagement activities. This Level II position develops communication, technology, and organizational skills while gaining professional experience in student success operations.

The part-time, on-campus role runs Fall 2026 through Spring 2027 with 8–10 hours per week (up to 18.5).

Qualifications

• Strong written and verbal communication skills.
• Ability to interact professionally with students, faculty, and staff.
• Ability and willingness to learn workplace and educational technology.
• Strong organizational and time-management skills.
• Ability to complete assigned responsibilities with appropriate independence.
• Reliability, professionalism, and attention to detail.
• Ability to work collaboratively as part of a team.

Responsibilities

• Assist students with logging in to and locating basic student-facing features in Navigate360.
• Provide routine directions on appointment scheduling and where to locate RCC resources.
• Prepare outreach lists, handouts, sign-in materials, and other student-success materials as directed.
• Enter or organize non-confidential program information and maintain routine activity logs.
• Refer advising, academic, financial-aid, or case-management questions to the appropriate professional staff member.
• Assist with check-in, room setup, and other administrative support for student-success workshops and events.

Skills

Strong communication

Professional interaction

Tech learning

Organizational skills

Independence

Reliability

Teamwork

Tools

Navigate360

Microsoft 365

Microsoft Teams

Canvas

Job description

Roxbury Community College (RCC) is a public institution of higher education offering associate degrees, certificate programs and lifelong learning opportunities to the Greater Boston community. The Department of Education recognized RCC as a Predominantly Black Institution (PBI) and as one of the top 100 community colleges in the country for student outcomes through the Postsecondary Success Recognition Program, making it the only community college in Massachusetts with these designations.

RCC offers 24 associate degree programs, 6 credit-based certificate programs, 13 non-credit professional certification programs, 30+ lifelong learning and fitness classes, and customized incumbent worker training programs. The college hosts hundreds of civic and community events at the Reggie Lewis Track and Athletic Center each year. RCC is committed to providing all learners with the academic and non-academic support required for degree completion and long-term success.

Roxbury Community College is guided by our six core values of Accountability, Equity, Excellence, Honesty, Integrity, and Respect. RCC is also an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act requires all institutes of higher education to disclose campus policy statements and crime statistics. Our annual report is available at https://www.rcc.mass.edu/explore/public-safety/index.html .

Job Description:

Position Summary

The Navigate360 Student Support Assistant supports RCC's student success and retention initiatives by helping students effectively access and use Navigate360 and other College resources. Working collaboratively with Student Success and Retention staff and participating Care Units, the Student Support Assistant provides peer-facing technology support, conducts coordinated student outreach, assists with workshops and engagement activities, and helps connect students with appropriate academic and student-support resources. This Level II position is designed for students who are prepared to apply communication, technology, organizational, and interpersonal skills with increasing independence while developing professional experience in student success operations, educational technology, outreach, and student engagement.

Department: Student Success and Retention

Position Title: Navigate360 Student Support Assistant

Position Level: Level II IntermediateDevelopmental FocusApply & Contribute

Economic Mobility Pathway: Pathway 3 Business, Entrepreneurship & Professional Services

Location: On Campus

Number of Positions: 6

Recommended Hours: 8-10 hours per week

Maximum Hours: 18.5 hours per week

Placement Period: Fall 2026 and Spring 2027

Supervisor: Dr. Jalal Ghaemghami

• Assist students with logging in to and locating basic student-facing features in Navigate360.
• Provide routine directions on appointment scheduling and where to locate approved RCC resources.
• Prepare outreach lists, handouts, sign-in materials, and other student-success materials as directed.
• Enter or organize non-confidential program information and maintain routine activity logs.
• Refer advising, academic, financial-aid, or case-management questions to the appropriate professional staff member.
• Assist with check-in, room setup, and other administrative support for student-success workshops and events.

Requirements:

Required Qualifications

• Strong written and verbal communication skills.
• Ability to interact professionally with students, faculty, and staff.
• Ability and willingness to learn workplace and educational technology.
• Strong organizational and time-management skills.
• Ability to complete assigned responsibilities with appropriate independence.
• Reliability, professionalism, and attention to detail.
• Ability to work collaboratively as part of a team.

Preferred Qualifications

• Familiarity with Navigate360/EAB.
• Experience with Microsoft 365, Microsoft Teams, Canvas, or similar platforms.
• Familiarity with RCC student resources and services.

Additional Information:

Federal Work-Study Compliance Notes

• This FWS assignment is part-time, on-campus student employment and is contingent upon continued Federal Work-Study eligibility and available award funding.
• FWS students may perform only the duties identified for the FWS assignment and approved by the supervisor; Learn & Earn responsibilities are not interchangeable with FWS duties.
• Students and supervisors are responsible for monitoring scheduled hours, so the student does not exceed the approved FWS award or institutional work-hour limits.
• Timesheets must accurately reflect hours actually worked and be approved by the designated supervisor through the College's approved timekeeping process.

Student Learning & Professional Development Outcomes

• By successfully completing this position, the student should strengthen their ability to:
• Communicate professionally with diverse audiences.
• Provide effective peer and customer service.
• Use educational and workplace technology.
• Conduct professional outreach and follow-up.
• Navigate institutional resources and referral systems.
• Maintain accurate professional documentation.
• Support presentations and workshops.
• Collaborate within a professional team.
• Identify recurring issues and communicate observations.
• Demonstrate reliability, accountability, time management, and workplace professionalism.

Supervision & Performance

• The Navigate360 Student Support Assistant reports to Dr. Jalal Ghaemghami and works in collaboration with Student Success and Retention staff and participating Care Units. Students will receive regular supervision, feedback, and opportunities for professional development. Student employees are expected to comply with RCC Student Employment policies and department expectations. Performance concerns will be addressed through RCC's progressive intervention process.

Accessibility & Accommodations

RCC is committed to providing equitable access to student employment opportunities. Students who require an accommodation to participate in the application, interview, onboarding, employment, or professional-development experience should use RCC's established accessibility and accommodation process.

ADA Compliance

The Massachusetts Board of Higher Education - Roxbury Community College is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Massachusetts Board of Higher Education - Roxbury Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.