Workforce Program Student Assistant (1) - Roxbury Community College

Roxbury Community College; Boston (MA); On-site; USD 21,000 - 26,000; Part time

Job summary

Roxbury Community College (RCC) is hiring a Workforce Program Student Assistant for on-campus support in the Center for Workforce Development. You will help with day-to-day program operations, student services, outreach, and administrative tasks while gaining practical experience across workforce, lifelong learning, healthcare, language, and academic prep programs.

This entry-level role requires no prior experience, but applicants must be RCC students enrolled for the placement period and meet

Qualifications

• Entry-level student employment; no prior work experience required.
• Must meet eligibility and enrollment requirements for the approved funding source.
• Strong communication and organizational skills.
• Professional and courteous customer-service approach.
• Ability to work independently and collaboratively as part of a team.
• Basic computer and office technology skills.
• Willingness and ability to learn College systems, procedures, and workforce program processes.
• Ability to maintain confidentiality when handling student or departmental information.
• Reliability, attention to detail, and ability to follow through on assigned responsibilities.

Responsibilities

• Assist with student inquiries, registration support, appointment scheduling, and referrals.
• Provide front-office and general administrative support to CWD programs.
• Assist with outreach, recruitment, and follow-up communications with prospective and current students.
• Support preparation of flyers, email communications, program materials, attendance records, and other documents.
• Assist with data entry, tracking, filing, and maintenance of accurate program records.
• Help prepare classrooms, materials, and supplies for classes, workshops, orientations, and events.
• Support instructors and staff with routine program needs.
• Assist with events, information sessions, certificate ceremonies, and other CWD activities.
• Communicate professionally with students, instructors, staff, and community partners.
• Maintain confidentiality when handling student or departmental information.
• Perform other related program-support duties as assigned.
• Currently enrolled at Roxbury Community College for the applicable placement period.
• Meet RCC Learn & Earn eligibility requirements for the approved placement.
• Maintain good academic standing and any enrollment requirements applicable to the placement.
• Complete all required student-employment, onboarding, and payroll documentation before beginning work.
• Work only the approved Learn & Earn schedule and duties assigned by the designated supervisor

Skills

Communication skills

Organizational skills

Customer-service

Independent and team work

Basic computer skills

Willingness to learn RCC systems

Confidentiality

Reliability and attention to detail

Education

Enrollment at Roxbury Community College

Job description

Roxbury Community College (RCC) is a public institution of higher education offering associate degrees, certificate programs and lifelong learning opportunities to the Greater Boston community. The Department of Education recognized RCC as a Predominantly Black Institution (PBI) and as one of the top 100 community colleges in the country for student outcomes through the Postsecondary Success Recognition Program, making it the only community college in Massachusetts with these designations.

RCC offers 24 associate degree programs, 6 credit-based certificate programs, 13 non-credit professional certification programs, 30+ lifelong learning and fitness classes, and customized incumbent worker training programs. The college hosts hundreds of civic and community events at the Reggie Lewis Track and Athletic Center each year. RCC is committed to providing all learners with the academic and non-academic support required for degree completion and long‑term success.

Roxbury Community College is guided by our six core values of Accountability, Equity, Excellence, Honesty, Integrity, and Respect. RCC is also an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act requires all institutes of higher education to disclose campus policy statements and crime statistics. Our annual report is available at https://www.rcc.mass.edu/explore/public-safety/index.html .

Job Description:

Position Title:Workforce Program Student Assistant

Developmental Focus:Explore & Build

Economic Mobility Pathway:Pathway 7 - Workforce, Skilled Trades & Career Advancement

Placement Type:Learn & Earn

Location:On Campus CWD, Building 4, Room 102

Number of Positions:1

Recommended Hours:Weekday, evening, weekend, and approved off-campus coverage as applicable to the role and placement site

Maximum Hours:18.5 hours per week

Expected Start Date:September 21, 2026

Position Summary

The Workforce Program Student Assistant supports the Center for Workforce Development (CWD) with day-to-day program operations, student services, outreach, and administrative activities. The student gains practical experience supporting workforce, lifelong learning, healthcare, language, and academic preparation programs while working with staff, students, instructors, and community partners. This Level I entry‑level position is designed to build foundational workplace skills in customer service, administrative support, professional communication, outreach, event support, and program coordination. No prior related work experience or specialized coursework is required.

Learn & Earn Responsibilities

Assist with student inquiries, registration support, appointment scheduling, and referrals.

Provide front‑office and general administrative support to CWD programs.

Assist with outreach, recruitment, and follow‑up communications with prospective and current students.

Support preparation of flyers, email communications, program materials, attendance records, and other documents.

Assist with data entry, tracking, filing, and maintenance of accurate program records.

Help prepare classrooms, materials, and supplies for classes, workshops, orientations, and events.

Support instructors and staff with routine program needs.

Assist with events, information sessions, certificate ceremonies, and other CWD activities.

Communicate professionally with students, instructors, staff, and community partners.

Maintain confidentiality when handling student or departmental information.

Perform other related program‑support duties as assigned.

Currently enrolled at Roxbury Community College for the applicable placement period.

Meet RCC Learn & Earn eligibility requirements for the approved placement.

Maintain good academic standing and any enrollment requirements applicable to the placement.

Complete all required student‑employment, onboarding, and payroll documentation before beginning work.

Work only the approved Learn & Earn schedule and duties assigned by the designated supervisor

Requirements:

Required Qualifications

This is an entry‑level student employment opportunity. No prior related work experience or specialized coursework is required.

Must meet the eligibility and enrollment requirements for the approved funding source and maintain eligibility throughout the placement period.

Strong communication and organizational skills.

Professional and courteous customer‑service approach.

Ability to work independently and collaboratively as part of a team.

Basic computer and office technology skills.

Willingness and ability to learn College systems, procedures, and workforce program processes.

Ability to maintain confidentiality when handling student or departmental information.

Reliability, attention to detail, and ability to follow through on assigned responsibilities.

Preferred Qualifications

Previous experience in customer service, administrative support, outreach, student services, events, or community programs.

Familiarity with Microsoft Office, email, spreadsheets, digital forms, or similar workplace technology.

Interest in workforce development, education, community engagement, business operations, or program

Additional Information:

Student Learning & Professional Development Outcomes

By successfully completing this position, the student should strengthen their ability to:

Provide professional customer service and student support.

Complete administrative and office tasks accurately and efficiently.

Use workplace technology and College systems to support program operations.

Conduct professional outreach and follow‑up communications.

Support events, orientations, information sessions, and other program activities.

Maintain accurate program records and appropriately handle confidential information.

Collaborate with staff, instructors, students, and community partners.

Apply organization, teamwork, professional communication, program coordination, and workplace accountability skills.

Funding & Scheduling Structure

Learn & Earn placement(s) are authorized for this role. Scheduling is based on the approved experiential‑learning assignment, operational needs, and the student's academic commitments. RCC‑funded placements are subject to applicable student‑employment work‑hour limits, with a maximum of 18.5 hours per week.

Supervision & Performance

The Workforce Program Student Assistant reports to Jenny Marcelin or another designated Center for Workforce Development supervisor. Students will receive role‑specific training, regular supervision, feedback, and professional‑development opportunities. Student employees are expected to comply with RCC Student Employment policies, CWD procedures, confidentiality expectations, and professional conduct standards. Performance concerns will be addressed through RCC's progressive intervention process.

Advancement

Students who demonstrate strong performance, reliability, program knowledge, independent problem‑solving, project ownership, and peer leadership may become candidates for future Level III lead or advancedworkforce program‑support positions when such opportunities are available.