Learning Center Computer Assistant - Roxbury Community College

Roxbury Community College; Boston (MA); On-site; USD 17,000 - 28,000; Part time

Job summary

Roxbury Community College is seeking a part-time Learning Center Computer Assistant for on-campus support hours. The role assists peers, staff, and faculty with computer-lab navigation, basic technology support, tutor scheduling, Accessibility Services navigation, and front-desk customer service.

Applicants should be RCC students with prior campus experience and strong computer and customer-service skills. The position offers on-campus work with structured supervision by the Learning Center team.

Qualifications

• Currently enrolled RCC student for 2026-2027 year.
• Active FWS award with remaining eligibility required.
• Maintain SAP per aid rules and institutional requirements.
• Complete payroll and student-employment paperwork before starting.
• Work only the approved FWS schedule and duties.

Responsibilities

• Greet students and assist with lab check-in and workstation use.
• Assist with logging in, printing, scanning, and Office software.
• Help locate tutoring schedules and campus resources.
• Maintain orderly lab area and report issues to staff.
• Track lab usage, supplies, and equipment.
• No academic advising or admin-level tech support.

Skills

Customer service

Computer skills

Communication skills

Problem-solving

Education

Currently enrolled at RCC for 2026-2027

Active Federal Work-Study award

Tools

MyRCC

Microsoft Office

Job description

Roxbury Community College (RCC) is a public institution of higher education offering associate degrees, certificate programs and lifelong learning opportunities to the Greater Boston community. The Department of Education recognized RCC as a Predominantly Black Institution (PBI) and as one of the top 100 community colleges in the country for student outcomes through the Postsecondary Success Recognition Program, making it the only community college in Massachusetts with these designations.

RCC offers 24 associate degree programs, 6 credit-based certificate programs, 13 non-credit professional certification programs, 30+ lifelong learning and fitness classes, and customized incumbent worker training programs. The college hosts hundreds of civic and community events at the Reggie Lewis Track and Athletic Center each year. RCC is committed to providing all learners with the academic and non-academic support required for degree completion and long-term success.

Roxbury Community College is guided by our six core values of Accountability, Equity, Excellence, Honesty, Integrity, and Respect. RCC is also an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act requires all institutes of higher education to disclose campus policy statements and crime statistics. Our annual report is available at https://www.rcc.mass.edu/explore/public-safety/index.html .

Job Description:

Developmental Focus: Apply & Contribute

Primary Economic Mobility Pathway: Pathway 2 - Technology, Engineering & Smart Buildings

Secondary Economic Mobility Pathway: Pathway 6 - Liberal Arts, Communications & Creative Industries

Location: On Campus - Building 3, 2nd Floor, Room 203

Number of Positions: 4

Recommended Hours: Weekday, on-campus coverage based on academic commitments and Learning Center needs

Maximum Hours: 18.5 hours per week

Supervisor: Josh Crary, Assistant Dean of Accessibility

Reporting Structure: Josh Crary, Assistant Dean of Accessibility, serves as the position supervisor.

Position Summary

The Learning Center Computer Assistant is an intermediate-level student support position serving the Learning Center Student Help Desk. The student assists peers, staff, and faculty with computer-lab navigation, basic technology support, tutor scheduling, Accessibility Services navigation, and front-desk customer service. Because the role helps other students navigate RCC systems and technology, applicants should have prior RCC student experience and demonstrated computer and customer-service skills.

• Greet students and assist with basic computer-lab check-in and workstation use.
• Provide routine assistance with logging in, printing, scanning, Microsoft Office, MyRCC, and other approved student-facing technology.
• Assist students with locating tutoring schedules and approved campus-resource information.
• Maintain an orderly computer area and report technical or accessibility issues to staff.
• Track routine lab usage, supplies, and equipment information as assigned.
• Do not provide academic advising, accessibility determinations, tutoring beyond approved scope, or administrator-level technology support.

Requirements:

• Currently enrolled at Roxbury Community College for the 2026-2027 academic year.
• Have an active Federal Work-Study award and sufficient remaining FWS eligibility before beginning work.
• Maintain Satisfactory Academic Progress (SAP) in accordance with institutional and financial-aid requirements.
• Complete all required student-employment and payroll documentation before beginning work.
• Work only the approved FWS schedule and duties assigned by the designated RCC supervisor.

Required Qualifications

• Minimum 2.7 GPA and completion of at least one semester at RCC.
• Must be in good judicial standing.
• Experience with computers, customer service, and diverse populations.
• Comfortable working with students of different learning styles and students with disabilities.
• Responsible, reliable, and able to maintain confidentiality.
• Strong communication and problem-solving skills.

Additional Information:

Federal Work-Study Compliance Notes

• This FWS assignment is part-time, on-campus student employment and is contingent upon continued Federal Work-Study eligibility and available award funding.
• FWS students may perform only the duties identified for the FWS assignment and approved by the supervisor; Learn & Earn responsibilities are not interchangeable with FWS duties.
• Students and supervisors are responsible for monitoring scheduled hours so the student does not exceed the approved FWS award or institutional work-hour limits.
• Timesheets must accurately reflect hours actually worked and be approved by the designated supervisor through the College's approved timekeeping process.

Student Learning & Professional Development Outcomes

• Develop intermediate customer-service and peer-support skills.
• Gain practical experience with MyRCC, software navigation, printing, and basic technical troubleshooting.
• Develop tutor-scheduling and student-navigation skills.
• Strengthen computer literacy instruction, communication, problem-solving, and referral skills.
• Gain experience supporting diverse learners and working collaboratively with Learning Center and Accessibility Services staff.

Funding & Scheduling Structure

Four Learning Center Computer Assistant placements are authorized through Federal Work-Study. Students are assigned to weekday, on-campus Learning Center coverage and may work no more than 18.5 hours per week.

Supervision & Performance

The Learning Center Computer Assistant is trained and supervised day-to-day by Josh Crary, Assistant Dean of Accessibility. Josh Crary, Assistant Dean of Accessibility, provides additional oversight and monitors/approves timesheets. Students receive training on systems navigation, customer service, confidentiality, accessibility-related role boundaries, and escalation procedures.

Advancement

Strong performers may become candidates for future advanced technology-support, peer-leadership, tutoring, accessibility-support, student-success, or help-desk positions when available.