Project Access Student Assistant (1) - Roxbury Community College

Roxbury Community College; Boston (MA); On-site; USD 9,000 - 11,000; Part time

Job summary

Roxbury Community College invites applications for the Project Access Student Assistant role. This on-campus position focuses on outreach, front-desk support, and resource navigation to help students access campus and community resources.

Eligible RCC students must be in good academic standing with Federal Work-Study eligibility for the 2026-2027 academic year; duties include greeting, data entry, and event support under supervision of Nancy Santos, Director of Project Access.

Qualifications

• Currently enrolled RCC student who has completed at least one semester.
• Eligible for Federal Work-Study.
• Good academic standing.
• Ability to use general office equipment and follow written and verbal instructions.
• Ability to maintain confidentiality.

Responsibilities

• Greet students and provide routine information about Project Access hours, services, and referral options.
• Assist with appointment check-in, forms, resource packets, and approved outreach materials.
• Perform routine filing, scanning, copying, data entry, and organization of program records.
• Maintain resource displays, supply inventories, and routine participation logs.
• Protect confidential information and refer student-specific questions to professional staff.
• Assist with on-campus workshops and events through setup, registration, materials, and attendance support.

Skills

Customer service

Communication skills

Confidentiality

Time management

Teamwork

Organization

Job description

Roxbury Community College (RCC) is a public institution of higher education offering associate degrees, certificate programs and lifelong learning opportunities to the Greater Boston community. The Department of Education recognized RCC as a Predominantly Black Institution (PBI) and as one of the top 100 community colleges in the country for student outcomes through the Postsecondary Success Recognition Program, making it the only community college in Massachusetts with these designations.

RCC offers 24 associate degree programs, 6 credit-based certificate programs, 13 non-credit professional certification programs, 30+ lifelong learning and fitness classes, and customized incumbent worker training programs. The college hosts hundreds of civic and community events at the Reggie Lewis Track and Athletic Center each year. RCC is committed to providing all learners with the academic and non-academic support required for degree completion and long-term success.

Roxbury Community College is guided by our six core values of Accountability, Equity, Excellence, Honesty, Integrity, and Respect. RCC is also an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act requires all institutes of higher education to disclose campus policy statements and crime statistics. Our annual report is available at https://www.rcc.mass.edu/explore/public-safety/index.html.

Job Description:

Department:Project Access / Student Support Services

Position Title:Project Access Student Assistant

Developmental Focus:Explore & Build

Economic Mobility Pathway:Pathway 1 - Healthcare & Human Services

Location:On Campus - Academic Building 3, Room 353

Number of Positions:1

Recommended Hours:Weekday, on-campus coverage based on student academic schedules and Project Access needs

Maximum Hours:18.5 hours per week

Supervisor:Nancy Santos, Director of Project Access

Eligibility Note:Minimum of one semester completed and good academic standing

Position Summary

The Project Access Student Assistant provides entry-level outreach, front-desk, administrative, and resource-navigation support for Project Access. The role helps connect students to campus and community resources while building foundational skills in student services, outreach, office operations, research, communication, and community engagement.

Greet students and provide routine information about Project Access hours, services, and referral options.

Assist with appointment check-in, forms, resource packets, and approved outreach materials.

Perform routine filing, scanning, copying, data entry, and organization of program records.

Maintain resource displays, supply inventories, and routine participation logs.

Protect confidential information and refer student-specific benefit, crisis, eligibility, or case-management questions to professional staff.

Assist with on-campus workshops and events through setup, registration, materials, and attendance support.

Currently enrolled at Roxbury Community College for the 2026-2027 academic year.

Have an active Federal Work-Study award and sufficient remaining FWS eligibility before beginning work.

Maintain Satisfactory Academic Progress (SAP) in accordance with institutional and financial-aid requirements.

Complete all required student-employment and payroll documentation before beginning work.

Work only the approved FWS schedule and duties assigned by the designated RCC supervisor.

Requirements:

Required Qualifications

Currently enrolled RCC student who has completed at least one semester, is in good academic standing, and is eligible for Federal Work-Study.

Ability to use general office equipment and follow written and verbal instructions.

Ability to use discretion and maintain confidentiality.

Ability to establish respectful working relationships with people from varied cultural and economic backgrounds.

Reliable, organized, and able to provide professional customer service.

Preferred Qualifications

Interest or coursework in business, social science, criminal justice, human services, community engagement, or a related area.

Additional Information:

Federal Work-Study Compliance Notes

This FWS assignment is part-time, on-campus student employment and is contingent upon continued Federal Work-Study eligibility and available award funding.

FWS students may perform only the duties identified for the FWS assignment and approved by the supervisor; Learn & Earn responsibilities are not interchangeable with FWS duties.

Students and supervisors are responsible for monitoring scheduled hours, so the student does not exceed the approved FWS award or institutional work-hour limits.

Timesheets must accurately reflect hours actually worked and be approved by the designated supervisor through the College's approved timekeeping process.

Student Learning & Professional Development Outcomes

By successfully completing this position, the student should strengthen their ability to:

Provide professional front-desk and student-service support.

Conduct outreach and communicate information about campus resources.

Complete basic office, records, and resource-material tasks accurately.

Research community organizations and support resource-navigation systems.

Maintain confidentiality and professional boundaries.

Demonstrate cultural responsiveness, teamwork, reliability, and workplace professionalism.

Funding & Scheduling Structure

One Project Access Student Assistant placement is authorized through Federal Work-Study. The student is assigned to weekday, on-campus coverage only. The schedule will be established around academic commitments and Project Access operational needs. The student may work no more than 18.5 hours per week.

Supervision & Performance

The student reports to Nancy Santos, Director of Project Access, or another designated Student Support Services/Basic Needs supervisor. Students receive role-specific training, regular supervision, feedback, and professional-development opportunities. Student employees must follow RCC Student Employment, privacy, safety, and departmental procedures. Performance concerns will be addressed through RCC's progressive intervention process.

Advancement

Students who demonstrate strong performance, resource knowledge, communication skills, and increasing independence may become candidates for future intermediate student-services, outreach, community-engagement, or program-support positions when available.