NatSec AI Cloud - Strategic Customer Success Manager

salesforce.com, inc.; Herndon (VA); Hybrid; USD 123,100 - 186,300; Full time

Job summary

Salesforce is seeking a Customer Success Manager (CSM) to support National Security (NatSec) customers under the Signature Success Plan. You will serve as a trusted advisor, ensuring significant return on investment while navigating security, compliance, and mission-driven requirements.

The role is office-flexible with a three‑day in-office expectation in the DMV region. Ideal candidates will bring 3+ years in Customer Success or SaaS, a US citizenship, and an active TS/SCI clearance.

Qualifications

• Active TS/SCI security clearance required.
• U.S. citizen with no dual citizenship.
• 3+ years in Customer Success, SaaS, or related fields.
• Experience working with government or NatSec customers is a plus.

Responsibilities

• Serve as the primary point of accountability for delivery of Signature deliverables, overall customer experience, and renewal/expansion.
• Coordinate all deliverables the customer is entitled to, overseeing the Signature lifecycle experience.
• Advise on business and technical priorities, aligning them with the Signature offer.
• Drive adoption of Sales Cloud and Service Cloud features with reps, agents, managers, and ops teams.
• Conduct quarterly reviews to ensure stability, performance and feature adoption.

Skills

TS/SCI clearance

U.S. citizen

Customer Success SaaS experience

Hybrid DMV experience

Job description

Salesforce is seeking a Customer Success Manager (CSM) to support National Security (NatSec) customers under the Signature Success Plan. You will serve as a trusted advisor, ensuring significant return on investment while navigating security, compliance, and mission-driven requirements.

The role is office-flexible with a three‑day in-office expectation in the DMV region. Ideal candidates will bring 3+ years in Customer Success or SaaS, a US citizenship, and an active TS/SCI clearance.