Strategic CSM - NatSec Cloud (TS/SCI) Remote

Salesforce.com, inc.; Washington, Northern (District of Columbia, KY); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Salesforce.com, inc. is seeking a Customer Success Manager for the Missionforce team focused on NatSec customers. The role partners with defense and intelligence communities, guiding high-value customers through Signature deliverables and ensuring measurable ROI within secure cloud solutions.

This is a hybrid role with possible remote options in Hawaii and coverage for Washington DC metro. The ideal candidate has 3+ years in Customer Success or SaaS, strong stakeholder management, and experience

Qualifications

• Active TS/SCI Security Clearance
• U.S. citizen required
• 3+ years in Customer Success or SaaS environments
• Experience with Sales Cloud and Service Cloud preferred

Responsibilities

• Serve as the primary customer advocate ensuring delivery of Signature deliverables and renewal/expansion
• Coordinate all deliverables across the Signature lifecycle for each customer
• Align business value and technical goals with customer priorities and roadmap
• Manage executive-level relationships and drive adoption of Cloud features
• Lead quarterly reviews, monitor usage metrics, and ensure platform stability and performance

Skills

CSM experience

SaaS

Stakeholder management

Communication skills

TS/SCI clearance

Sales Cloud

Service Cloud

Tools

Sales Cloud

Service Cloud

Job description

Salesforce.com, inc. is seeking a Customer Success Manager for the Missionforce team focused on NatSec customers. The role partners with defense and intelligence communities, guiding high-value customers through Signature deliverables and ensuring measurable ROI within secure cloud solutions.

This is a hybrid role with possible remote options in Hawaii and coverage for Washington DC metro. The ideal candidate has 3+ years in Customer Success or SaaS, strong stakeholder management, and experience