Strategic Customer Success Manager – Enterprise & AI

Salesforce

Dallas (TX)

Hybrid

USD 123,000 - 186,000

Full time

3 days ago

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Job summary

Salesforce is seeking a Customer Success Manager (CSM) to act as a trusted advisor for assigned customers, guiding them through Signature deliverables and renewal cycles. The role emphasizes strong cross-functional collaboration across IT and business leadership and requires deep knowledge of Salesforce platforms.

The position may involve occasional travel to customer sites and some after-hours coverage to ensure successful outcomes.

Qualifications

8+ years of experience in Technical Customer Success, SaaS platform use or project leadership.
Exceptional communication and presentation skills at all levels of the organization.
Ability to translate technical concepts into business terms for customers and internal partners.
Knowledge of software development processes and design methodologies.
Experience leading cross-functional teams to resolve customer needs or projects.
Minimum of 2 years of experience with Salesforce Commerce Cloud.

Responsibilities

Serve as the single point of accountability for Signature deliverables, experience, and renewal, and expansion.
Cultivate and maintain executive relationships within the customer's organization.
Advise customers on adoption of new Salesforce features and annual release schedules.
Coordinate the Signature catalog of services for each customer.
Communicate the value of Signature Success and ensure renewal decisions.
Triage and resolve high-severity customer incidents and support across teams.