National Support Center Rep

Six Flags Corporate; Arlington (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Six Flags National Support Center in Arlington, TX seeks a friendly Service Representative to assist guests with park policies and procedures across the country. You will provide fast, outgoing service via phone, chat and email.

The role requires proficiency with Microsoft Office, Windows OS, and basic Salesforce experience, along with strong written and verbal communication and a positive, empathetic attitude. Weekend availability and flexible shifts are required.

Qualifications

• Customer service experience and ability to handle guest questions with a positive attitude
• Strong written and verbal communication skills
• Ability to resolve guest concerns with empathy and professionalism
• Proven problem-solving skills in a fast-paced environment
• Proficiency with Microsoft Office and Windows OS is required
• Experience with Salesforce is a plus

Responsibilities

• Talk with guests and answer questions regarding park policies and procedures
• Resolve guest complaints in a friendly and professional manner
• Provide fast, friendly service while engaging with guests across the country

Skills

Customer service

Communication

Problem solving

Empathy

Attention to detail

English proficiency

Tools

Microsoft Office

Windows OS

Salesforce

Job description

Summary:

The Six Flags National Support Center is the go-to resource for our guests. The purpose of this position is to provide fast, friendly, out-going service to members at all Six Flags properties. Support Center Representatives will engage with guests from all across the country!

Availability:

• 8 am to 5pm, 11am-8pm, and 4pm to 1am shifts.
• Full week schedule available, weekends required.
• Tuesdays & Wednesdays off or Wednesdays & Thursdays off.

You'll contribute to our mission by:

• Supporting the Six Flags Mantra - Friendly, Clean, Fast, and Safe Service
• Talking with guests and answering questions regarding park policies and procedures
• Resolving guest complaints and concerns in a friendly and professional manner

You'll do it with your:

• Proficiency in computer skills in Microsoft Office and Windows OS are required
• Basic to intermediate Salesforce's experience
• Ability to communication via phone, chat and email to resolve concerns
• Strong work ethic, attention to detail, and a commitment to safety
• Ability to interact in a professional and positive manner
• Problem-solving skill
• Excellent written and verbal communication skills
• Sense of urgency and fun
• Friendly, outgoing personality, and ability to address guest concerns with empathy
• Ability to read, speak, write, and understand the English language