Guest Service Representative

Six Flags Great Adventure; Jackson (NJ); On-site; USD 17,000 - 22,000; Part time

Job summary

Six Flags Great Adventure in New Jersey is seeking a Guest Services Associate to assist guests with questions, comments, and concerns about their visit. You will resolve issues related to tickets, season passes, Flash Pass, and memberships on-site or by phone.

The role requires a friendly, outgoing personality, solid computer skills, and the ability to multi-task across multiple systems while delivering accurate information, guiding guests, and offering appropriate compensation when needed.

Qualifications

• Must be at least 16 years old.
• Outgoing personality and willingness to engage with guests.
• Knowledge of computers and ability to adapt to software applications.
• Organized with the ability to multi-task.
• Clear English communication; bilingual is helpful but not required.
• Flexible schedule including nights, weekends and holidays.
• Ability to work in a fast-paced environment and adapt to changing policies.
• Willing to assist in other department tasks when requested.
• Comfortable assisting guests with attraction access passes for guests with disabilities.

Responsibilities

• Handle various ticket transactions including advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution.
• Handle all guest concerns including park information, compliments, and complaints via phone, email, or in person.
• Use multiple strategies to obtain results and provide guest recovery.
• Work with computer programs for Six Flags applications and multi-task across programs to resolve tasks.
• Answer guest questions and provide proper guidance when necessary.
• Offer appropriate compensation based on the guest's concern.
• Promote the park with enthusiasm and pride while interacting with guests.
• Ensure guest safety and satisfaction and uphold high performance standards.
• Ensure imagine, cleanliness, and courtesy standard requirements are met.
• Develop positive relationships with in-park departments.

Skills

Outgoing personality

Computer skills

Multi-tasking

English proficiency

Bi-lingual helpful (not required)

Job description

Assist Guests with questions, comments, concerns they may have about their experience while visiting Six Flags. Resolve ticket, season pass, Flash Pass or membership issues for the Guest.

Overview

Assist Guests with questions, comments, concerns they may have about their experience while visiting Six Flags. Resolve ticket, season pass, Flash Pass or membership issues for the Guest.

Responsibilities

• Handle various ticket transactions including but not limited to, advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution.
• Handle all Guest concerns including but not limited to, park information, compliments, and complaints received via phone, email, or in person.
• Utilize multiple strategies in order to obtain the result and provide the best Guest Recovery to the guest.
• Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand.
• Answer guest questions and give proper guidance when necessary.
• Offer appropriate compensation based on the guest's concern.
• Promote the park with the utmost enthusiasm and pride while interacting with Guests.
• Ensure Guest Safety and Satisfaction in their stay at Six Flags while setting high standards of performance for all areas.
• Ensure that imagine, cleanliness, and courtesy standard requirements are met.
• Develop a positive relationship with all in-park departments.

Qualifications

• Must be at least 16 years old.
• Must have an outgoing personality with a willingness to approach and actively engage guests.
• Must possess knowledge of computers and adapt to changes within computer software applications.
• Must possess an organized approach to work with the ability to multi-task.
• Must have the ability to communicate effectively in the English language, including the ability to read, speak, and understand the English language. Bi-lingual is helpful but not required.
• Must be able to work a flexible schedule, possibly working long hours, including nights, weekends and holidays.
• Must be able to work efficiently in a fast-paced and ever-changing environment.
• Must be able to quickly adapt to and enforce changing policies and procedures.
• Must be willing to assist in other aspects of the department when requested.
• Must be comfortable assisting and issuing attraction access passes to guests with disabilities.