Guest Relations Team Member

Great Escape and Great Escape Lodge; Town of Queensbury (NY); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Flexible scheduling

Paid training

DailyPay

Free park admission

Employee events

Discounts on passes/food/merchandise

Advancement opportunities

Job summary

Six Flags is seeking a friendly Guest Services Associate in New York to greet visitors and answer questions, helping with admissions, passes and on-site services. You will use a POS system, handle inquiries, and contribute to a positive guest experience.

Responsibilities include processing tickets, maintaining Lost & Found, and assisting with safety and guest concerns. Flexible hours and paid training accompany opportunities to advance within the park.

Qualifications

• Customer Service experience a plus, but not required.
• Strong communication skills, both oral and written.
• Ability to multitask in a fast-paced environment.
• Able to work in a team or independently.
• Proficient typing and quick learner of computer programs.
• English language proficiency for safety and interaction.

Responsibilities

• Assist guests with ticket purchases, online sales and inquiries.
• Help guests with season passes and memberships online and in park.
• Use POS system to process transactions and handle payments.
• Maintain Lost and Found records and assist reunifications.
• Support security with lost children and parents relocation.
• Maintain a calm, attentive approach to problem solving.

Skills

Customer service

Strong communication

Multitasking

Team player

Typing

English fluency

Tools

POS system

Job description

Do you love interacting with people? Then this is an experience you don't want to miss. As one of the first faces our guests will encounter, you have the unique opportunity to ehance our guests' experience right from the start. Providing Six Flags standards of excellent customer service, you will be enriching the experience for both the guest and yourself as you provide answers to guest questions and inquries, all while having fun!

Overview

Do you love interacting with people? Then this is an experience you don't want to miss. As one of the first faces our guests will encounter, you have the unique opportunity to ehance our guests' experience right from the start. Providing Six Flags standards of excellent customer service, you will be enriching the experience for both the guest and yourself as you provide answers to guest questions and inquries, all while having fun!

What You Will Be Doing

• Assist Guests with the purchase of in park Admission and Group Sales Tickets as well as On-line Ticket sales and issues.
• Assist Guests with purchasing, processing and maintaining Season passes and Memberships both On-line and in park.
• Utilize service recovery skills learned throughout department training to assist Guests with questions, comments, and concerns regarding their Season Passes, Membership accounts and overall visit.
• Be able to use current Point of Sale (POS) system to process purchase transactions.
• Maintain the Park’s Lost and Found items and database including logging, tracking and returning items lost within the park.
• Assist the Security Department with lost children and parents, working to reunite them in a timely manner.
• Display a calm and attentive approach in solving problems and handling difficult situations.

How You Will Do It

• Maintain a clean and safe environment for Guests and Team Members. This includes but is not limited to; organizing Lost and Found, maintaining paperwork at locations, monitoring and responding to phone calls and other comments submitted by guests.
• Follow all delegated tasks assigned by Admissions Supervisors and/or Operations Full Time Management.
• Perform and comply with functions learned in Discovery, Admissions Department and On the Job Training, and Guest Relations/Hospitality Training
• Follow all aspects of the Six Flags Mantra: Friendly Clean Fast Safe Service
• Comply with all Six Flags policies and procedures ensuring operation in a safe manner.

Why work with us?

• Pay Rate:$15.75/hr
• Flexible scheduling – work as little or as much as you want
• Paid training
• DailyPay – work today, get paid tomorrow
• Advancement opportunities
• Free admission to ALL Six Flags parks, including White Water Bay
• Free tickets for friends and family
• Discounts on passes, food, and merchandise
• Exclusive employee events
• Fun rewards, benefits, and more!

Qualifications:

What You Will Need

• Customer Service experience a plus, but not required
• Strong communication skills, both oral and written, in addition to administrative, organizational, and public relations skills
• Must be able to multitask and handle difficult situations in a demanding fast paced environment
• Must be able to work in a team, alone or with little to no supervision depending on location
• Must be able to type and quickly learn new computer programs, understanding that the programs learned will be used in almost every Guest interaction.
• Must be able to sit, stand, or walk for long periods of time
• For safety purposes, the individual must be able to communicate effectively in the English language, including the ability to read, speak, write, and understand the English language
• Ability to actively communicate with large groups of Guests as well as handling individual conflicts
• Be available to work flexible hours including nights, weekends and holidays within the limits of applicable Federal, State and facility labor laws and guidelines
• Other duties as requested.