Guest Service Representative

Six Flags Great Adventure; Allentown (NJ); On-site; USD 18,000 - 26,000; Full time

Job summary

Six Flags Great Adventure is hiring for a Guest Relations role to assist Guests with questions and concerns during their visit. You will resolve ticket issues, season pass matters, and provide guidance to ensure a positive experience at the park.

The role requires a friendly, outgoing personality, basic computer skills, and the ability to work in a fast-paced environment, including nights, weekends, and holidays. Bilingual abilities are a plus.

Qualifications

• Must be at least 16 years old.
• Outgoing personality with willingness to approach and actively engage guests.
• Knowledge of computers and ability to adapt to changes in software applications.
• Organized with ability to multi-task.
• Ability to communicate effectively in English (reading, speaking, understanding). Bi-lingual helpful but not required.
• Flexible schedule, may include long hours, nights, weekends and holidays.
• Ability to work efficiently in a fast-paced, changing environment.
• Ability to adapt to changing policies and procedures.
• Willingness to assist in other department aspects when requested.
• Comfortable assisting and issuing attraction access passes to guests with disabilities.

Responsibilities

• Handle various ticket transactions including advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution.
• Handle all Guest concerns including park information, compliments, and complaints via phone, email, or in person.
• Utilize multiple strategies to achieve the best Guest recovery for the guest.
• Work with computer programs for Six Flags applications and multi-task between programs to resolve tasks.
• Answer guest questions and provide proper guidance when necessary.
• Offer appropriate compensation based on the guest's concern.
• Promote the park with enthusiasm and pride while interacting with Guests.
• Ensure Guest Safety and Satisfaction in their visit to Six Flags while upholding high performance standards for all areas.
• Ensure imaginations, cleanliness, and courtesy standard requirements are met.
• Develop positive relationships with all in-park departments.

Job description

Assist Guests with questions, comments, concerns they may have about their experience while visiting Six Flags. Resolve ticket, season pass, Flash Pass or membership issues for the Guest.

Pay Rate: $16.00/Hour

Responsibilities

• Handle various ticket transactions including but not limited to, advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution.
• Handle all Guest concerns including but not limited to, park information, compliments, and complaints received via phone, email, or in person.
• Utilize multiple strategies in order to obtain the result and provide the best Guest Recovery to the guest.
• Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand.
• Answer guest questions and give proper guidance when necessary.
• Offer appropriate compensation based on the guest's concern.
• Promote the park with the utmost enthusiasm and pride while interacting with Guests.
• Ensure Guest Safety and Satisfaction in their stay at Six Flags while setting high standards of performance for all areas.
• Ensure that imagine, cleanliness, and courtesy standard requirements are met.
• Develop a positive relationship with all in-park departments.

Qualifications

• Must be at least 16 years old.
• Must have an outgoing personality with a willingness to approach and actively engage guests.
• Must possess knowledge of computers and adapt to changes within computer software applications.
• Must possess an organized approach to work with the ability to multi-task.
• Must have the ability to communicate effectively in the English language, including the ability to read, speak, and understand the English language. Bi-lingual is helpful but not required.
• Must be able to work a flexible schedule, possibly working long hours, including nights, weekends and holidays.
• Must be able to work efficiently in a fast-paced and ever-changing environment.
• Must be able to quickly adapt to and enforce changing policies and procedures.
• Must be willing to assist in other aspects of the department when requested.
• Must be comfortable assisting and issuing attraction access passes to guests with disabilities.