Guest Relations Team Member - 16+

Six Flags St. Louis; Eureka (MO); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Free park entry

Employee ride nights

Team member events

Job summary

Six Flags St. Louis is hiring for Guest Relations. You will sell tickets and season passes, respond to guest questions in person, by mail, or by phone, and help maintain a safe, friendly park environment.

You must be at least 16 to apply, and we offer schedule flexibility. This role involves lifting up to 40 lbs for Lost & Found/Rental tasks, navigating multiple computer programs, and delivering cheerful guest service across shifts, nights, weekends, and holidays, outdoors in various weather.

Qualifications

• Customer-focused guest service experience preferred.
• Strong communication and interpersonal skills.
• Able to handle multiple tasks and prioritize effectively.
• Comfort with lifting up to 40 lbs for Lost & Found/Rental duties.
• Must be able to work outdoors and stand for extended periods.

Responsibilities

• Accurately handle multiple types of transactions including selling tickets and season passes, issuing vouchers, etc.
• Respond to Guest questions and comments in person, by letter, e-mail, or by phone
• Resolve and document Guest concerns or compliments in person, by letter, e-mail, or by phone
• Maintain a safe, friendly and clean, work environment
• Friendly Guest Interaction
• Rent strollers and wheelchairs
• Able to navigate through multiple computer programs to assist Guests
• Maintain Lost and Found Inventory
• Perform other duties deemed necessary by the supervisor and/or manager

Skills

Guest interaction

Communication

Teamwork

Flexible schedule

Problem solving

Tools

Excel

Word

PowerPoint

Outlook

Internet

Six Flags apps

Job description

Join the Guest Relations team! Become a Six Flags employee and get FREE park entry! Plus enjoy exclusive employee ride nights, team member events, and more! You must be at least 16 years or older to apply. We will work with your schedule!

Responsibilities

• Accurately handle multiple types of transactions including selling tickets and season passes, issuing vouchers, etc.
• Respond to Guest questions and comments in person, by letter, e-mail, or by phone
• Resolve and document Guest concerns or compliments in person, by letter, e-mail, or by phone
• Maintain a safe, friendly and clean, work environment
• Friendly Guest Interaction
• Rent strollers and wheelchairs
• Able to navigate through multiple computer programs to assist Guests
• Maintain Lost and Found Inventory
• Perform other duties deemed necessary by the supervisor and/or manager

Qualifications

• Minimum Age: 16
• Good written and verbal skills, with ability to interact with guests in a positive manner
• Availability to work varied shifts, including nights, weekends and holidays
• Lost & Found/Rental position requires ability to lift up to 40 lbs. from the ground to shoulder level.
• Switch gears on a moment's notice and adapt to shifting priorities
• Have problem solving and decisions making skills while focusing on the best solutions for every case
• Computer knowledge- including excel, word, power point, outlook, and internet. Knowledge of or ability to learn Six Flags applications.
• General knowledge of all Admissions areas and ability to exercise good judgment
• Must be willing to work outdoors in various weather conditions and stand for extended periods of time
• Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude
• Must have strong teamwork skills and the ability to work with others