Call Center Support Team Member

Six Flags Entertainment Corporation; Arlington (TX); On-site; USD 18,000 - 23,000; Full time

Job summary

Six Flags Entertainment Corporation National Support Center is the go-to resource for our guests. The position provides fast, friendly service to members at all Six Flags properties, engaging with guests from across the country.

As a Seasonal Support Center Representative, you will handle inquiries by phone, chat, and email, address guest concerns professionally, maintain a safe work environment, and keep facilities clean and working order. Weekend shifts are required.

Qualifications

• Proficiency with Microsoft Office and Windows OS required.
• Salesforce experience, basic to intermediate.
• Excellent written and verbal communication skills.
• English language proficiency (read, speak, write).

Responsibilities

• Communicate with guests via phone, chat, and email to answer questions.
• Resolve guest complaints in a friendly and professional manner.
• Maintain a safe and professional work environment.
• Keep Support Center facilities clean and in working order.

Skills

Communication skills

English proficiency

Empathy and customer focus

Teamwork

Tools

Microsoft Office

Windows OS

Salesforce

Job description

Overview:

The Six Flags Entertainment Corporation National Support Center is the go-to resource for our guests. The purpose of this position is to provide fast, friendly, out-going service to members at all Six Flags properties. Support Center Representatives will engage with guests from all across the country!

Availability:

• 8 am to 5pm and 11am-8pm shifts.
• Full week schedule available, weekends required.
• Tuesdays & Wednesdays off or Wednesdays & Thursdays off.

Position Type:

Seasonal

Hourly Rate:

$15/hour

Responsibilities:

• Communicating with guest via phone, chat, and email to answer questions regarding park policies and procedures.
• Resolving guest complaints and concerns in a friendly and professional manner
• Ensuring a safe, and professional work environment is consistently maintained
• Keeping Support Center facilities clean and in working order, including restrooms

Qualifications:

• Proficiency in computer skills in Microsoft Office and Windows OS are required
• Basic to intermediate Salesforce's experience
• Ability to communication via phone, chat and email to resolve concerns
• Strong work ethic, attention to detail, and a commitment to safety
• Ability to interact in a professional and positive manner
• Problem-solving skills
• Excellent written and verbal communication skills
• Sense of urgency and fun
• Friendly, outgoing personality, and ability to address guest concerns with empathy
• Ability to read, speak, write, and understand the English language