Guest Experience Support Specialist

Six Flags Corporate; Arlington (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Six Flags National Support Center in Arlington, TX seeks a friendly Service Representative to assist guests with park policies and procedures across the country. You will provide fast, outgoing service via phone, chat and email.

The role requires proficiency with Microsoft Office, Windows OS, and basic Salesforce experience, along with strong written and verbal communication and a positive, empathetic attitude. Weekend availability and flexible shifts are required.

Qualifications

• Customer service experience and ability to handle guest questions with a positive attitude
• Strong written and verbal communication skills
• Ability to resolve guest concerns with empathy and professionalism
• Proven problem-solving skills in a fast-paced environment
• Proficiency with Microsoft Office and Windows OS is required
• Experience with Salesforce is a plus

Responsibilities

• Talk with guests and answer questions regarding park policies and procedures
• Resolve guest complaints in a friendly and professional manner
• Provide fast, friendly service while engaging with guests across the country

Skills

Customer service

Communication

Problem solving

Empathy

Attention to detail

English proficiency

Tools

Microsoft Office

Windows OS

Salesforce

Job description

Six Flags National Support Center in Arlington, TX seeks a friendly Service Representative to assist guests with park policies and procedures across the country. You will provide fast, outgoing service via phone, chat and email.

The role requires proficiency with Microsoft Office, Windows OS, and basic Salesforce experience, along with strong written and verbal communication and a positive, empathetic attitude. Weekend availability and flexible shifts are required.