Guest Service Representative

Six Flags Great Adventure; Beachwood (NJ); On-site; USD 18,000 - 26,000; Full time

Job summary

Six Flags Great Adventure in Beachwood, NJ is hiring a Guest Services Associate to assist guests with questions, tickets, season passes, and memberships. You will resolve ticket and pass issues and provide warm, helpful service.

You will handle inquiries by phone, email, or in person, promote the park with enthusiasm, maintain safety standards, and work with in-park departments to ensure a positive guest experience for every guest.

Qualifications

• Must be at least 16 years old.
• Outgoing personality and willingness to engage guests.
• Knowledge of computers and adaptability to software applications.
• Organized with ability to multi-task.
• Must communicate effectively in English; bilingual helpful but not required.
• Flexible schedule including nights, weekends, and holidays.
• Ability to work in a fast-paced environment and adapt to changing policies.
• Willing to assist in other department tasks as needed.
• Comfortable issuing attraction access passes to guests with disabilities.

Responsibilities

• Assist guests with questions and resolve ticket, season pass, Flash Pass, or membership issues.
• Handle ticket transactions including advanced sales, group sales, complimentary tickets, and promotional tickets.
• Address guest concerns via phone, email, or in person and provide guest recovery when appropriate.
• Utilize park computer programs and multi-task across several applications to resolve tasks.
• Answer guest questions and provide proper guidance as needed.
• Promote the park with enthusiasm and pride during guest interactions.
• Ensure guest safety and satisfaction and uphold park standards.
• Develop positive relationships with in-park departments.

Skills

Customer service

Multitasking

Computer skills

English communication

Flexibility

Tools

Ticketing software

CRM systems

Job description

Assist Guests with questions, comments, concerns they may have about their experience while visiting Six Flags. Resolve ticket, season pass, Flash Pass or membership issues for the Guest.

Pay Rate: $16.00/Hour

Responsibilities

• Handle various ticket transactions including but not limited to, advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution.
• Handle all Guest concerns including but not limited to, park information, compliments, and complaints received via phone, email, or in person.
• Utilize multiple strategies in order to obtain the result and provide the best Guest Recovery to the guest.
• Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand.
• Answer guest questions and give proper guidance when necessary.
• Offer appropriate compensation based on the guest's concern.
• Promote the park with the utmost enthusiasm and pride while interacting with Guests.
• Ensure Guest Safety and Satisfaction in their stay at Six Flags while setting high standards of performance for all areas.
• Ensure that imagine, cleanliness, and courtesy standard requirements are met.
• Develop a positive relationship with all in-park departments.

Qualifications

• Must be at least 16 years old.
• Must have an outgoing personality with a willingness to approach and actively engage guests.
• Must possess knowledge of computers and adapt to changes within computer software applications.
• Must possess an organized approach to work with the ability to multi-task.
• Must have the ability to communicate effectively in the English language, including the ability to read, speak, and understand the English language. Bi-lingual is helpful but not required.
• Must be able to work a flexible schedule, possibly working long hours, including nights, weekends and holidays.
• Must be able to work efficiently in a fast-paced and ever-changing environment.
• Must be able to quickly adapt to and enforce changing policies and procedures.
• Must be willing to assist in other aspects of the department when requested.
• Must be comfortable assisting and issuing attraction access passes to guests with disabilities.