Guest Service Representative

Six Flags Great Adventure; Old Bridge (NJ); On-site; USD 18,000 - 26,000; Full time

Job summary

Six Flags Great Adventure seeks a Guest Services Associate to assist guests with questions and concerns, and to resolve ticket and season pass issues. You will operate ticket transactions, provide guidance, and ensure guest satisfaction with enthusiasm and professionalism.

The role requires adaptability to a fast-paced park environment, strong English communication, and willingness to work flexible hours, including nights and holidays.

Qualifications

• Must be at least 16 years old.
• Excellent English communication skills.
• Friendly, approachable attitude.
• Comfort with computer programs and software.
• Willing to work a flexible schedule including nights, weekends, and holidays.
• Willing to assist guests with attraction passes for guests with disabilities.

Responsibilities

• Assist guests with questions, comments, and concerns about their experience.
• Handle ticket transactions including advanced sales, group sales, season passes, and problem resolution.
• Resolve guest concerns via phone, email, or in person and provide proper guidance.
• Utilize multiple programs and multi-task to resolve tasks efficiently.
• Promote the park with enthusiasm and pride while interacting with guests.
• Ensure guest safety and satisfaction during their visit and uphold standards.
• Maintain image, cleanliness, and courtesy standards.
• Develop positive relationships with in-park departments.

Skills

Outgoing personality

Customer service

English proficiency

Computer literacy

Education

High school diploma or equivalent

Job description

Assist Guests with questions, comments, concerns they may have about their experience while visiting Six Flags. Resolve ticket, season pass, Flash Pass or membership issues for the Guest.

Pay Rate: $16.00/Hour

Responsibilities

• Handle various ticket transactions including but not limited to, advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution.
• Handle all Guest concerns including but not limited to, park information, compliments, and complaints received via phone, email, or in person.
• Utilize multiple strategies in order to obtain the result and provide the best Guest Recovery to the guest.
• Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand.
• Answer guest questions and give proper guidance when necessary.
• Offer appropriate compensation based on the guest's concern.
• Promote the park with the utmost enthusiasm and pride while interacting with Guests.
• Ensure Guest Safety and Satisfaction in their stay at Six Flags while setting high standards of performance for all areas.
• Ensure that imagine, cleanliness, and courtesy standard requirements are met.
• Develop a positive relationship with all in-park departments.

Qualifications

• Must be at least 16 years old.
• Must have an outgoing personality with a willingness to approach and actively engage guests.
• Must possess knowledge of computers and adapt to changes within computer software applications.
• Must possess an organized approach to work with the ability to multi-task.
• Must have the ability to communicate effectively in the English language, including the ability to read, speak, and understand the English language. Bi-lingual is helpful but not required.
• Must be able to work a flexible schedule, possibly working long hours, including nights, weekends and holidays.
• Must be able to work efficiently in a fast-paced and ever-changing environment.
• Must be able to quickly adapt to and enforce changing policies and procedures.
• Must be willing to assist in other aspects of the department when requested.
• Must be comfortable assisting and issuing attraction access passes to guests with disabilities.