National Service Dispatch Specialist

Promera; Charlotte (NC); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

401k + matching

Life, Disability and other Voluntary

Employee Assistance Program

Promotion opportunities

Paid Time Off

Job summary

Promera is seeking a highly organized and customer-focused Customer Operations Specialist to support our national service operations. This role coordinates service scheduling, dispatch field resources, manages customer communications, and ensures timely execution of service requests across the United States.

As a key link between customers, field personnel, sales, and operations, you will monitor queues, update work orders, and escalate issues when needed.

Qualifications

• 2+ years of experience in B2B scheduling, customer service, service coordination, call center operations, or a related field
• Strong organizational, time management, and multitasking skills
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office Suite, including Outlook, Excel, and Teams

Responsibilities

• Coordinate and schedule field service technicians, project teams, and subcontractors to support customer service requests nationwide.
• Dispatch personnel and resources while balancing customer requirements, technician availability, and priorities.
• Manage inbound and outbound customer communications regarding service requests, scheduling, updates, and status.
• Monitor service queues and respond to urgent or emergency requests promptly.
• Create, update, and maintain work orders, customer records, scheduling information, and service documentation.

Skills

Organizational skills

Time management

Multitasking

Verbal and written communication

Attention to detail

Tools

Salesforce

ServiceTrade

ServiceTitan

Zendesk

Five9

Microsoft Office Suite

Job description

Promera is seeking a highly organized and customer-focused Customer Operations Specialist to support our national service operations. This role coordinates service scheduling, dispatch field resources, manages customer communications, and ensures timely execution of service requests across the United States.

As a key link between customers, field personnel, sales, and operations, you will monitor queues, update work orders, and escalate issues when needed.