Service Dispatch Coordinator

PremiStar; Erie (Erie County); On-site; USD 42,000 - 52,000; Full time

Job summary

PremiStar is seeking a frontline Dispatch Coordinator to schedule and dispatch technicians for service, maintenance, and emergency calls in a fast-paced office setting. You will coordinate routes, track progress, and provide accurate updates to customers and internal teams.

The role emphasizes strong organizational skills, attention to detail, and excellent communication. Candidates with up to 1 year of related experience are preferred.

Qualifications

• Experience in dispatching, scheduling, customer service, or related administrative work is preferred.
• Strong verbal and written communication skills to coordinate with customers and technicians.
• Ability to organize schedules and adjust plans throughout the day.

Responsibilities

• Schedule and dispatch technicians for service, maintenance, and emergency calls.
• Coordinate daily routes and monitor progress to ensure timely completion.
• Communicate work order details and updates to technicians, customers, and supervisors.
• Document requests, notes, and services performed in the system.
• Escalate conflicts or issues to the manager as needed.
• Ensure parts, tools, and inventory are available for dispatched orders.

Skills

Dispatching

Scheduling

Customer service

Communication

Education

High School Diploma

Job description

PremiStar is seeking a frontline Dispatch Coordinator to schedule and dispatch technicians for service, maintenance, and emergency calls in a fast-paced office setting. You will coordinate routes, track progress, and provide accurate updates to customers and internal teams.

The role emphasizes strong organizational skills, attention to detail, and excellent communication. Candidates with up to 1 year of related experience are preferred.