Service Dispatch Coordinator for Field Ops

COMFORT SOLUTIONS; Ogden (UT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical coverage with employee-paid 옵션

Dental and vision plans

HSA and copay options

401(k) with company match

Paid Time Off and holidays

Job summary

Comfort Solutions is seeking a dispatcher to connect customers with field teams, keep schedules on track, and ensure efficient service delivery. You’ll play a critical role in maintaining organized communication and proactive updates for customers and technicians.

The role requires 1+ year in dispatching or related work, familiarity with service management tools, and strong communication skills to thrive in a fast-paced environment. Join a supportive team focused on service excellence.

Qualifications

• 1+ year of dispatching, scheduling, customer service, or administrative experience.
• Experience using service management software, CRM systems, or scheduling tools preferred.
• Comfortable working in a fast-paced environment.
• Strong verbal, written, and organizational skills.
• Ability to pass a background check and drug screening.

Responsibilities

• Schedule and dispatch service, maintenance, and installation appointments.
• Optimize technician routes to maximize efficiency, customer satisfaction, and revenue opportunities.
• Monitor schedules throughout the day and make real-time adjustments as priorities change.
• Communicate proactively with customers and technicians.
• Track job status, arrival times, and completions.
• Resolve scheduling issues and service delays quickly and professionally.
• Maintain accurate job and customer information within dispatch software.

Skills

Dispatching

Customer service

CRM software

Scheduling tools

Education

High school diploma

Tools

Service management software

CRM systems

Scheduling tools

Job description

Comfort Solutions is seeking a dispatcher to connect customers with field teams, keep schedules on track, and ensure efficient service delivery. You’ll play a critical role in maintaining organized communication and proactive updates for customers and technicians.

The role requires 1+ year in dispatching or related work, familiarity with service management tools, and strong communication skills to thrive in a fast-paced environment. Join a supportive team focused on service excellence.